Patient Service Representative – Full Time First Shift

Valley Health

Patient Service Representative supporting Valley Health outpatient clinic patients through scheduling, registration, referrals, and front-desk service. Handling Epic records, payments, insurance data, and health information.

Posted 8/21/2026full-timeWinchester • Virginia • 🇺🇸 United StatesJunior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and communication skills while managing patient interactions and administrative tasks. Proficient in handling confidential information and ensuring compliance with regulatory requirements.

Highest-signal resume keywords

Customer Service ExperienceEpic ProficiencyConfidential Information ManagementAppointment SchedulingInterpersonal Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryOutpatient RegistrationPayment CollectionReferral ProcessingDemographic Information Management

Soft Skills

Attention to DetailPrioritizationCommunication SkillsInterpersonal Skills

Tools & Technologies

Epic

Industry Keywords

Patient CareAmbulatory CareRegulatory ComplianceHealthcare Administration

About the role

Key responsibilities & impact

Serve as the first point of contact for patients within the Valley Health physicians’ network.
Provide administrative support to the ambulatory care team through customer service, attention to detail and interpersonal skills.
Schedule outpatient appointments according to clinic scheduling guidelines.
Offer alternate providers or locations when appropriate.
Process urgent referral requests the same day and routine referral requests within 72 hours.
Obtain prior approval or authorization as needed and communicate referral appointment instructions.
Receive and greet patients courteously.
Provide new patients with appropriate documents.
Keep patients informed about care delays.
Complete outpatient registration and accurately enter demographic and financial/insurance information into Epic.
Capture data required for regulatory and compliance requirements.
Collect and receipt payments; maintain and balance the cash drawer.
Answer phones within three rings using the required greeting.
Take accurate phone messages and prescription requests in Epic.
Date stamp and route incoming patient information.
Prepare patient correspondence and process medical record release requests.
Receive, process and distribute incoming mail.
Maintain confidentiality of patient health information.
Provide cross-coverage at other locations when requested.
Maintain office supplies, forms and filing systems.
Open and/or close the clinic according to practice guidelines.
Perform other related duties as requested or directed.

Requirements

What you’ll need

High School Diploma or equivalent is required.
Associates degree is preferred.
(1) year of relevant work experience is required.
Associate's degree may substitute for one year of relevant work experience.
Customer service experience preferred.
Strong computer, customer service and communication skills required.
Ability to prioritize work.
Ability to handle confidential information and sensitive situations required.
Interpersonal skills to work with diverse people within and outside organization required.
Ability to work First Shift (United States of America).

Benefits

Comp & perks

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Health savings account
Flexible spending account for childcare
Life insurance
Short-term and long-term disability
Professional development
Discounts to on-campus dining