Patient Service Representative, Multispecialty

Valley Health

Patient service representative supporting outpatient scheduling, registration, referrals, and payments for Valley Health’s physician network. Delivering front-desk patient care and administrative support at War Memorial Hospital.

Posted 8/14/2026full-timeBerkeley Springs • Virginia, West Virginia • 🇺🇸 United StatesJunior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient scheduling, registration, and communication within a healthcare setting, while maintaining confidentiality and compliance with regulatory standards. Strong customer service and interpersonal skills are essential for effectively interacting with patients and healthcare teams.

Highest-signal resume keywords

Epic System ProficiencyCustomer Service ExperienceConfidential Information HandlingInterpersonal SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient SchedulingOutpatient RegistrationInsurance VerificationReferral ProcessingData EntryPayment CollectionCash Drawer BalancingMedical Record ManagementCompliance MaintenanceOffice Supply Management

Soft Skills

Communication SkillsAbility to Prioritize WorkInterpersonal Skills

Tools & Technologies

Epic System

Certifications & Qualifications

High School DiplomaAssociate's Degree (Preferred)

Industry Keywords

Ambulatory CarePatient CareHealthcare AdministrationConfidentialityRegulatory Compliance

About the role

Key responsibilities & impact

Serve as the first point of contact for patients within Valley Health’s physicians’ network
Provide administrative support to the ambulatory care team through customer service, attention to detail, and interpersonal skills
Schedule outpatient appointments according to clinic guidelines and use wait lists and other scheduling functions
Offer alternate providers or locations when appropriate
Escalate unmet patient needs, emergent situations, and schedule-change requests to the Office Coordinator or Practice Manager
Process urgent referrals the same day and routine referrals within 72 hours
Obtain prior approval or authorization and communicate referral appointment instructions
Greet and receive patients courteously and provide appropriate documents
Keep patients informed about care delays
Complete outpatient registration and accurately enter demographic and financial/insurance information into Epic
Verify insurance eligibility and maintain compliance and regulatory data capture
Collect and receipt payments and balance the cash drawer
Answer phones within three rings using the required greeting and record accurate messages or prescription requests in Epic
Date-stamp, prepare, route, and distribute patient information and correspondence
Process medical-record release requests and same-day records requests
Receive, process, and distribute incoming mail
Protect patient health information and maintain confidentiality
Provide cross-coverage at other locations when requested
Maintain office supplies, forms, filing systems, and clinic opening/closing procedures
Perform other related duties as requested or directed

Requirements

What you’ll need

High School Diploma or equivalent is required
Associate's degree is preferred
One year of relevant work experience is required
Associate's degree may substitute for one year of relevant work experience
Customer service experience preferred
Strong computer, customer service, and communication skills required
Ability to prioritize work
Ability to handle confidential information and sensitive situations required
Interpersonal skills to work with diverse people within and outside the organization required
Proficiency with the Epic system for scheduling, registration, messaging, and patient-information entry

Benefits

Comp & perks

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Health savings account
Flexible spending account for childcare
Life insurance
Short-term and long-term disability
Professional development
Discounts to on-campus dining