Patient Service Representative, Internal Medicine

Valley Health

Patient Service Representative provides administrative support within Valley Health physicians’ network. Responsible for scheduling and delivering excellent customer service to patients.

Posted 7/30/2026full-timeBerkeley Springs • Virginia, West Virginia • 🇺🇸 United StatesJunior💰 $18 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service and interpersonal skills while managing patient scheduling and administrative support in a healthcare environment. Proficient in handling confidential information and prioritizing tasks to ensure efficient front desk operations.

Highest-signal resume keywords

Customer Service ExperienceStrong Computer SkillsInterpersonal SkillsAttention to DetailScheduling Functions

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient SchedulingAdministrative SupportDemographic Information CollectionFinancial Information CollectionFront Desk Operations

Soft Skills

Attention to DetailAbility to Prioritize WorkAbility to Handle Confidential Information

Certifications & Qualifications

High School DiplomaAssociates Degree

Industry Keywords

Ambulatory CarePatient RegistrationRevenue CaptureHealthcarePatient Interaction

About the role

Key responsibilities & impact

Serves as the first point of contact for patients within the Valley Health physicians’ network
Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions
Provides administrative support to the ambulatory care team through excellent customer service, attention to detail and interpersonal skills
Responsible for the accurate and appropriate scheduling of patients for optimum care and provider efficiency
Collects accurate demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture
Utilizes all available scheduling functions, such as Wait Lists, to aid service to patients as appropriate
Receives and greets every patient in a courteous and friendly manner
Answers phones within 3 rings using a 3-part greeting
Maintains required level of knowledge and proficiency in all core functions of front desk operations

Requirements

What you’ll need

High School Diploma or equivalent is required
Associates degree is preferred
1 year of relevant work experience is required
Customer service experience preferred
Strong computer skills required
Ability to prioritize work
Ability to handle confidential information and sensitive situations
Interpersonal skills to work with diverse people within and outside organization required

Benefits

Comp & perks

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Health savings account & flexible spending account for childcare
Life insurance
Short-term and long-term disability
Professional development
Discounts to on-campus dining