Hospitality Associate, Patient Services

Valley Health

Hospitality Associate, Patient Services providing meals to patients and collaborating with healthcare staff. Ensuring customer satisfaction through meal service and adhering to dietary requirements and preferences.

Posted 7/28/2026part-timeWinchester • Virginia • 🇺🇸 United StatesJuniorMid-Level💰 $17 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in food service operations, including meal preparation, tray assembly, and adherence to dietary requirements. Effectively communicates with patients and staff to ensure nutritional needs are met while maintaining sanitation standards.

Highest-signal resume keywords

Food Service ExperienceDietary KnowledgeEffective CommunicationSanitation PracticesCustomer Interaction

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Meal PreparationTray AssemblyTemperature CheckingRecord KeepingFood Storage

Soft Skills

Active ListeningHospitalityRespectful InteractionEfficiencyTeam Collaboration

Tools & Technologies

Dish MachineThree Sink Method

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Nutritional NeedsPatient PreferencesSanitation RequirementsFood AllergiesDiet Manual

About the role

Key responsibilities & impact

Performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements
Coordinates and collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner to best support their nutritional and medical needs
Ensures patient information is correct and corresponds correctly with patient’s name, room number, food order, food preferences, allergies, and diet pattern
Assembles all trays on-time for tray service according to diet manual while honoring patient preferences as dictated on diet cards
Ensures food trays are delivered to the correct patient and the food is served warm, promptly, and garnished
Interacts and converses with patients including asking patients about food preferences and opinions
Follows established procedures for “Late Trays” to ensure tray is complete within 30 minutes
Stocks refrigerator in nursing area and transfers warmers, containing food, to correct prep kitchen
Prepares side dishes accordingly
Receives and properly stores orders
Checks temperatures with Cook before food is served and assists Cook as needed when plating food
Researches and understands sufficiently diets and allergies
Disposes of waste properly and cleans all utensils and equipment after use
Uses the Three Sink Method to clean dishes as appropriate
Operates dish machine properly and records dish machine temperatures
Cleans dishwashing area after use
Labels and dates all items put in inventory
Actively listens to customers concerns, but does not bend departmental policies
Reports complements, complaints, and concerns to supervisor

Requirements

What you’ll need

High School Diploma or GED preferred
Previous food service experience and/or training preferred
Must be 16 years of age
Ability to perform on-the-job training required
Ability to do simple calculations and record keeping required
Ability to interact hospitably and respectfully with all ages and disabilities of hospitalized patients and assist with meal selection required
Ability to work with limited direct supervision from department leadership, remain on-task and work efficiently throughout the shift required
Ability to communicate effectively with all levels of staff and patients required

Benefits

Comp & perks

A Zero-Deductible Health Plan
Dental and vision insurance
Generous Paid Time Off
Tuition Assistance
Retirement Savings Match
A Robust Employee Assistance Program to help with many aspects of emotional wellbeing
Membership to Healthy U: An Incentive-Based Wellness Program
Health savings account & flexible spending account for childcare
Life insurance
Short-term and long-term disability
Professional development opportunities
Discounts to on-campus dining