Senior Program Manager, Hub

Valeris

Senior Program Manager leading patient-support programs for Valeris, a life sciences commercialization partner. Managing healthcare operations, client reporting, financial forecasting, and patient-service teams.

Posted 8/5/2026full-timeRemote • Kentucky • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client service programs within the healthcare industry, focusing on compliance, operational efficiency, and team development. Proficient in analyzing data to provide actionable insights and improve service delivery aligned with client objectives.

Highest-signal resume keywords

5+ Years Healthcare ExperiencePersonnel/Team ManagementClient Service Program ManagementBilingual English and SpanishKnowledge of Health Insurance Claims Processing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisOperational Metrics EvaluationClient Business Review PreparationTyping 35 Words Per MinuteProgram Compliance Management

Soft Skills

Team DevelopmentIssue ResolutionClient Relationship Management

Tools & Technologies

Standard Office Equipment

Industry Keywords

Specialty Drug Product MarketplaceProduct CommercializationHealthcare IndustryCustomer Service Team Leadership

About the role

Key responsibilities & impact

Understand client objectives and incorporate them into program service goals
Ensure Valeris executes program services in compliance with contracted service levels
Manage the client service request queue, including completed and in-progress work
Implement and manage client-specific business rules
Identify opportunities to improve program scope and service-delivery efficiency
Evaluate data and provide actionable insights to advance programs consistently with client objectives
Monitor items impacting the program financial forecast and provide weekly updates
Prepare activity summaries for development and review of monthly client invoices
Identify talent for open positions and develop internal candidates for promotional opportunities
Partner with HR to maintain required program staffing levels
Develop a candidate pipeline with Human Resources
Drive team training, development, and retention
Prepare, review, and analyze client-specific operational results
Prepare client business review meetings using operational metrics and data insights
Serve as the point of contact for program and operational queries and issue resolution
Ensure adverse events and product complaints are reported according to client work instructions
Perform other duties as assigned

Requirements

What you’ll need

5+ years of experience in the healthcare industry
Bachelor’s degree is strongly preferred; Master’s degree is preferred
Previous personnel/team management experience is required
Experience managing managers is a plus
Knowledge of the specialty drug product marketplace is a plus
Knowledge of health insurance claims processing is a plus
Knowledge of product commercialization and working with manufacturers is a plus
Previous experience leading customer service teams is a plus
Bilingual ability in English and Spanish is a plus
Ability to type at least 35 words per minute with 97% accuracy is preferred
Flexibility to travel as needed is preferred
Ability to work in a professional office environment using standard office equipment
Successful completion of a background check and, depending on the position, a drug screen is required as a condition of employment

Benefits

Comp & perks

Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
Telehealth and Employee Assistance Program (EAP) services
Company match on Health Savings Account contributions
Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
Paid Time Off (PTO) and Sick Leave
Nine paid holidays plus two floating holidays
Opportunities for advancement and personal and professional growth
Challenging, stimulating work environment that encourages new ideas
Diversity and inclusive workplace
Mission-driven, inclusive culture
Minimal travel as needed