Customer Support

• Support the legal needs of uShip and its wholly owned subsidiary
• Analyze, summarize, and respond to legal requests and other documents (e.g. subpoenas)
• Conduct legal research and assist in preparing documentation.
• Cooperate with law enforcement in escalated disputes
• Perform administrative duties including the tracking and cataloguing of contracts
• Draft, review, and interpret a variety of corporate / transactional contracts (MSAs, NDAs, vendor agreements)
• Assist Corporate Counsel in their role of Data Protection Officer (DPO) by researching privacy laws (GDPR (EU/UK), CPRA, TDPSA) and proposing risk mitigation strategies.
• Establish best practices and legal processes aligned with business needs.
• Provide legal research and guidance to cross-functional teams.
• Support copyright portfolio management and brand protection efforts.
• Create legal education materials for internal teams.
• Assist with miscellaneous legal matters including business licenses, insurance, sustainability, employment, and regulatory compliance.

Legal Support Specialist – Part-Time

Manager, Customer Experience

Customer Service Lead

Customer Service Representative

Director, Customer Support

Associate Customer Support Rep, Vet