Customer Support Representative

UpSkill Ltd.

Customer Support Representative assisting customers in Bulgaria. Role involves providing customer care, responding to queries, and maintaining a professional image.

Posted 5/13/2026full-timeRemote • 🇧🇬 BulgariaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Attend to all aspects of customer care in a courteous and professional manner
Provide timely responses and resolutions to partners' queries and questions
Project a professional company image through phone interaction
Follow communication procedures, guidelines, and policies.

Requirements

What you’ll need

Excellent command of English language
Communication skills and ability to maintain good relationships with customers, assisting them in finding the best solution
Highly empathetic and thoughtful, with the ability to understand customers' needs
Ability to work on shifts
Positive attitude and motivation
Previous experience in any customer service role is a plus.

Benefits

Comp & perks

Opportunity for career development in a large global company
Opportunity to work from the comfort of your home or from the company offices in Sofia and Plovdiv
Excellent salary and benefits package
Additional health care
Food vouchers
Work within a friendly and supportive company culture.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

communication skillsempathycustomer relationship managementproblem-solvingpositive attitudemotivation