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About the role
- You will support the Backoffice product used by merchants and internal teams in daily operations
- You will analyze and resolve product-related issues reported by internal teams or merchants using the backoffice tool
- You will investigate data, system behavior, and end-to-end workflows to identify root causes and define product improvements
- You will work closely with Engineering, Operations, and other cross-functional stakeholders to prioritize, escalate, and track issues through to resolution
- You will contribute to process improvements, documentation, and knowledge sharing to improve product quality and operational efficiency
Requirements
- Experience as a Product Manager, Product Operations Manager, or in a similar product-focused role within a SaaS, platform, or fintech environment
- Good understanding of backoffice tools, merchant platforms, or internal operational systems
- Strong analytical and problem-solving skills, with the ability to work with data to identify patterns and root causes
- Clear communication skills and confidence collaborating with cross-functional teams
- Please note we do not sponsor visas or relocation; you must have a valid work permit to be eligible for this position.
Benefits
- Work from home up to 60% of the time to help you maintain a healthy work–life balance.
- Mobility support: choose bike rental or leasing, or a Deutschlandticket (for Germany).
- Access to counselling services for professional or personal matters through our partner platform.
- Pension scheme to support your long-term financial security.
- 15 days per year of workation from a destination of your choice within the EU.
- Flexible working hours — choose the schedule that works best for you.
- Learning budget of €1,000 per year to support your professional development.
- Company events: one annual company party and several team events throughout the year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproblem-solvingproduct managementprocess improvement
Soft Skills
clear communicationcollaborationanalytical thinking