IT Technical Support Analyst
Unternehmensgruppe Theo Müller
full-time
Posted on:
Location Type: Hybrid
Location: Market Drayton • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide 2nd line support for incidents and service requests.
- Troubleshoot hardware, software, and infrastructure issues within SLAs.
- Work closely with 1st and 3rd line teams to resolve complex issues.
- Own tickets end-to-end with clear user communication.
- Document solutions, known issues, and contribute to the knowledge base.
- Travel frequently to various Müller sites to deliver on-site technical support.
- Carry out routine system checks, updates, and maintenance.
- Support user accounts, device provisioning, and software installations.
- Monitor system alerts and escalate critical or recurring issues.
- Manage the full End User Device asset lifecycle.
- Participate in change management and service improvement discussions.
- Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).
- Apply security patches and maintain accurate documentation.
- Share lessons learned to support ongoing team development.
Requirements
- A technical college degree or equivalent.
- Working knowledge of ITIL processes.
- Strong troubleshooting skills across MS Windows environment
- Familiarity with network troubleshooting and system monitoring tools.
- Willingness to join an out-of-hours rota.
- A high level of flexibility and readiness to travel regularly to other Müller locations.
Benefits
- Competitive salary
- generous annual bonus
- Life Assurance
- HCCP
- 25 days holiday plus bank holidays (rising with service)
- Enhanced Maternity & Paternity Family Leave
- Enhanced Bereavement Leave
- Pension Employer Contribution Scheme (matched up to 8%)
- Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootinghardware supportsoftware supportinfrastructure supportsystem monitoringdevice provisioningsoftware installationsecurity patchingITIL processesEnd User Device asset management
Soft skills
user communicationteam collaborationflexibilityproblem-solvingdocumentationknowledge sharingservice improvement participation
Certifications
technical college degree