Supply Chain Service Executive
Unternehmensgruppe Theo Müller
full-time
Posted on:
Location Type: Hybrid
Location: East Kilbride • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cognos
About the role
- Customer Order Management (AS400 / SAP): New and ongoing customer setup
- Daily monitoring of orders to ensure timely processing and alignment with volume expectations
- Issue resolution with customers and internal teams
- Service level reporting
- Proactive action on negative trends
- Maintain Customer Data Files
- Communicate changes (e.g., new stores, SKU changes)
- Represent Customer Operations team in meetings
- Create, review and follow SOPs for the role
Requirements
- Product supply chain and customer service handling experience
- Strong Excel skills
- Numeracy and excellent communication
- Desirable: SAP / AS400 / COGNOS experience and FMCG supply chain knowledge
- Soft Skills: Problem-solving, resilience, ability to manage priorities under pressure and a proactive team player
Benefits
- Competitive Salary
- Bonus scheme
- Healthcare Cash Plan
- Contributory pension plan
- Life Assurance
- Employee Assistance Programme
- Generous annual leave increasing with service
- Flexible benefits programme
- Access to a Rewards Benefits Programme
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ExcelCustomer Order ManagementSOPsIssue resolutionService level reportingData managementNumeracy
Soft skills
Problem-solvingResilienceCommunicationProactiveTeam playerAbility to manage priorities under pressure