Operations Lead – Supply & Onboarding

Unobravo | Servizio di psicologia online

Operations Lead ensuring operational excellence in Supply & Onboarding at Unobravo. Focusing on process automation and optimizations in a high-growth, mental health support company.

Posted 5/23/2026full-timeMilan • 🇮🇹 ItalySeniorWebsite

About the role

Key responsibilities & impact

Oversee, own and optimize the full acquisition and onboarding journey of new therapists, ensuring targets are met in line with company growth.
Own the implementation of process automation across acquisition and onboarding areas and drive the adoption of AI tooling.
Oversee and continuously improve the clinical onboarding process and team organization, ensuring a high-quality and consistent experience.
Act as the cross-team integration lead for new strategic streams of work across the company into the acquisition and onboarding processes.
Redesign and optimise the therapist offboarding process, ensuring a smooth and compliant experience while gathering scalability and preserving patients needs.

Requirements

What you’ll need

3–5 years of experience in Operations, Service Operations or Program Management (preferably in high-volume scale-ups).
Proved hands-on experience with process automation AI-based.
Strong analytical mindset: comfortable reading and working data, identifying patterns, and building the case for change with a strong bias toward execution.
Experience working in fast-paced, high-variability operational environments.
Strong familiarity with operational metrics, SLAs, and structured workflows.
Proven experience coordinating cross-functional stakeholders.
Strong problem-solving skills, with a structured approach to root-cause analysis and continuous improvement.
Fluency in English.

Benefits

Comp & perks

Desk Here, Desk There🏠 Home or hub? You choose! We’ll support you with a home workstation budget to perfect your setup and up to two coworking sessions a month to connect with your teammates.
Scaling with purpose 🌱 Step into a work environment that's in constant motion, and ever-evolving. Be part of a company that's on the rise!
Everyone Needs Unobravo 💆 Your mental health matters. Get access to exclusive discounts on psychotherapy sessions with our professionals: your well-being comes first.
Moments That Matter 🎉 Enjoy unforgettable company retreats, team-building experiences, nationwide aperitivo parties and more.. Because we love celebrating milestones together!
Free Online Language Training 🗣️ We speak your language, and want you to speak ours! Enjoy a free membership and conversation courses on our language platform to grow personally and professionally.
Birthday Off 🎂 Celebrating the passing of time is also fun at Unobravo! All employees can enjoy a day off on the month of their birthday.
World Mental Health Day, Our Way 🧘‍♀️ On World Mental Health Day, we step back together, giving each of us an additional day off to rest, reflect and recharge.
Inclusive Parental Leave 👶 Enjoy extra days off to celebrate the arrival of your little ones. Available for all parents, including biological fathers, same-sex parents, adoptive, and foster parents. Because every family deserves time to connect.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process automationAI toolingdata analysisroot-cause analysiscontinuous improvementoperational metricsSLAsstructured workflows

Soft Skills

analytical mindsetproblem-solvingcross-functional coordinationexecution biasorganizational skills