Unknown Worlds Entertainment

IT Systems Administrator – Contract

Unknown Worlds Entertainment

contract

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Job Level

JuniorMid-Level

Tech Stack

DNSJamfLinuxMacOSServiceNow

About the role

  • Triage and resolve Tier-1 and Tier-2 support tickets across Windows, macOS, and common Linux endpoints.
  • Image, provision, and enroll workstations into MDM (Intune/Jamf) and maintain asset inventory.
  • Perform routine Active Directory / Okta account lifecycle tasks (create, disable, password reset, group adds).
  • Assist with device staging, shipping/receiving, and onsite/remote device troubleshooting for UW and SDS staff.
  • Execute patching, endpoint checks, and basic EDR/AV triage; escalate complex incidents to senior engineers.
  • Follow and improve runbooks and documentation; update ticket notes and close with clear resolutions.
  • Support scheduled device refresh activities (help end users migrate data, enroll devices, validate application access).

Requirements

  • Minimum 1–2 years hands-on IT support experience
  • Solid desktop support fundamentals: Windows 10/11 administration; basic macOS and Linux familiarity.
  • Experience with imaging/provisioning tools and MDM enrollment (Intune, Jamf, or SCCM).
  • Basic Active Directory and identity lifecycle tasks; familiarity with SSO/Okta a plus.
  • Ticketing system experience (Jira Service Desk, ServiceNow, or similar) and clear written ticketing habits.
  • Basic networking understanding (DNS, DHCP, VLAN concepts, Wi-Fi troubleshooting).
  • Comfortable following runbooks, documenting steps, and escalating appropriately.
  • Strong customer service skills, patient communicator, and coachable able to work with creative teams and remote users.
Benefits
  • professional development
  • paid time off for volunteer/non-profit work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Windows 10Windows 11macOSLinuxMDM enrollmentIntuneJamfActive DirectoryOktanetworking
Soft skills
customer servicecommunicationcoachablepatiencedocumentationescalationtroubleshootingteam collaborationproblem-solvingadaptability