System Administrator

• Triage and resolve Tier-1 and Tier-2 support tickets across Windows, macOS, and common Linux endpoints.
• Image, provision, and enroll workstations into MDM (Intune/Jamf) and maintain asset inventory.
• Perform routine Active Directory / Okta account lifecycle tasks (create, disable, password reset, group adds).
• Assist with device staging, shipping/receiving, and onsite/remote device troubleshooting for UW and SDS staff.
• Execute patching, endpoint checks, and basic EDR/AV triage; escalate complex incidents to senior engineers.
• Follow and improve runbooks and documentation; update ticket notes and close with clear resolutions.
• Support scheduled device refresh activities (help end users migrate data, enroll devices, validate application access).

IT Systems Administrator – Contract

ERP Systems Administrator – IFS