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Financial Counselor
University HospitalsFinancial Counselor providing patient support and financial guidance in healthcare setting. Responsible for assessment and collection on scheduled patients and financial options coordination.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in revenue cycle management, including patient financial assessments, collections, and medical billing processes. Proficient in utilizing digital systems and applications to enhance workflow efficiency while maintaining compliance with HIPAA guidelines.
Highest-signal resume keywords
Revenue Cycle ManagementMedical Billing SoftwareManaged Care Insurance KnowledgeExceptional Communication SkillsInvestigative/Research Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Revenue Cycle ManagementMedical Billing SoftwareFinancial AssessmentCollections ActivityPayment ProcessingFinancial Assistance ProgramsClaims TerminologyWorkflow ProcessingPatient Estimation GenerationSelf-Pay Account Resolution
Soft Skills
Customer ServiceProblem SolvingSelf-MotivationIndependenceProfessionalism
Tools & Technologies
Digital SystemsPayment DatabaseElectronic Check ProcessingCredit Card Processing
Certifications & Qualifications
High School Equivalent / GED
Industry Keywords
HealthcareRevenue CycleFinancial RiskHIPAA ComplianceInsurance Coverage
About the role
Key responsibilities & impact- Provides excellent service and timely support.
- Performs assessment and collections activity on pre-service scheduled cases to resolve future and previous financial risk or escalate for appropriate review and approval in a timely manner (75%)
- Generate patient estimation of services as applicable and collect the specific deposit amount as outlined in UH policy
- Monitor, prioritize, collect and resolve self-pay accounts in accordance with standard operating procedures
- Assist patients with payment plan arrangements including collecting initial down payment as part of the process by following established departmental policy
- Monitor and work Financial Counselor worklist for respective locations and validates against the Encounter Prep Worklist to ensure all scheduled patients have been financially cleared
- Escalate financially risky accounts through designated escalation team for appropriate clinical and financial assessments
- Process payments by phone via electronic check, credit card, hard copy, payment database or any other approved means
- Informs patients and executes financial assistance opportunities (15%)
- Understand, explain, execute and help determine eligibility for hospital financial assistance programs
- Coordinates with agencies and other departmental vendors as appropriate to ensure eligibility for possible insurance coverage or government programs has been thoroughly reviewed and pursued
- Coordinates customer service support for patients inquiring about their account (10%)
- Identify patient or customer needs, clarify information, research and analyze issues, and provide solutions and/or appropriate alternatives
- Maintain patient and physician confidentiality and professionalism in accordance with departmental and HIPPA guidelines at all times
Requirements
What you’ll need- High School Equivalent / GED (Required)
- 5+ years experience in revenue cycle or healthcare related field (Required)
- 1+ years direct Revenue Cycle Customer or Service Department, collection agency or sales experience (Preferred)
- Experience with medical billing software (Required)
- Knowledge of managed care insurance requirements is essential (Required proficiency)
- Investigative/research skills to identify financial options for patients. (Required proficiency)
- Exceptional written and verbal communication skills (Required proficiency)
- Proficient with digital systems, applications and workflow. (Required proficiency)
- Advanced knowledge of medical billing and claims terminology and workflow processing. (Required proficiency)
- Self-motivated, works independently and consistently demonstrates the ability to perform with little to no supervision in a fast-paced environment. (Required proficiency)
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Flexible work hours
- Professional development opportunities