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Patient Support Advocate, Ambulatory Pharmacy
University HospitalsPatient Support Advocate role handling patient support and medication assistance at an ambulatory pharmacy. Collaborating with healthcare providers and ensuring accurate patient information is maintained.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer inquiries and complaints within the healthcare sector, with a strong focus on pharmacy operations and insurance benefits. Proficient in evaluating patient eligibility for assistance programs and collaborating with healthcare professionals to ensure effective program enrollment.
Highest-signal resume keywords
Healthcare ExperienceRegistered Pharmacy Technician (RPhT)Insurance Benefits KnowledgeCustomer Relationship ManagementAnalytical Problem Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Benefits InvestigationsPrior AuthorizationsCopayment Assistance ProcessingPharmacy Assistance Programs KnowledgePatient Eligibility Evaluation
Soft Skills
Organizational SkillsAnalytical SkillsProblem SolvingOral CommunicationWritten Communication
Certifications & Qualifications
Bachelor's DegreeRegistered Pharmacy Technician (RPhT)
Industry Keywords
HealthcarePharmacy OperationsMedical RecordsClinical CollaborationCustomer Inquiries
About the role
Key responsibilities & impact- Answer incoming calls and respond to electronic communications.
- Assist health care providers and patients by greeting them by phone; answering questions and requests.
- Handle customer inquiries both telephonically and by email.
- Manage and resolve customer complaints.
- Process benefits investigations, prior authorizations, and copayment assistance request for prescriptions.
- Maintain current knowledge of pharmacy assistance programs.
- Evaluate all self-pay and underinsured patients for PAP/MAP eligibility.
- Work collaboratively with clinical based pharmacist to obtain clinical and financial information needed for program enrollment.
- Interact with physicians, nurses, and other health care professionals in a courteous and professional manner.
- Support all new team initiatives.
- Elevate issues promptly to supervisors.
Requirements
What you’ll need- Bachelor's Degree (Preferred)
- 1+ years Healthcare experience (Required) or Registered or Certified Pharmacy Technician status will be accepted in lieu of experience.
- Excellent organizational, analytical and problem solving skills.
- Strong oral and written communication abilities.
- Working knowledge of the complexities and interdependencies of Insurance Benefits, Medical Records, and pharmacy operations.
- Strong technical skills and abilities in planning, solution structure, assessment, analysis, client relationship management.
- Registered Pharmacy Technician (RPhT) (Preferred)
Benefits
Comp & perks- Complies with all policies and standards.
- Annual training.
- UH Code of Conduct and UH policies and procedures.