Patient Support Advocate, Medical Benefits

University Hospitals

Patient Support Advocate providing medication assistance and insurance support. Collaborating with clinical staff and maintaining databases for patient assistance programs.

Posted 7/18/2026full-timeWarrensville Heights • Ohio • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing patient enrollment in various assistance programs, handling customer inquiries, and maintaining accurate documentation. Proficient in navigating insurance benefits and pharmacy operations while delivering exceptional customer service.

Highest-signal resume keywords

Healthcare ExperienceRegistered Pharmacy TechnicianInsurance Benefits KnowledgeCustomer Service ExcellenceOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient EnrollmentBenefits InvestigationsPrior AuthorizationsPre-CertificationsDocumentation ManagementPharmacy OperationsAnalytical SkillsProblem SolvingTechnical SkillsClient Relationship Management

Soft Skills

Strong CommunicationAttention to DetailTime ManagementCollaborationCustomer Attentiveness

Tools & Technologies

Commercial Vendor SoftwareOutpatient Clinical SystemsScheduling SystemsFinancial Systems

Certifications & Qualifications

Bachelor's DegreeRegistered Pharmacy Technician (RPhT)

Industry Keywords

Pharmacy Assistance ProgramMedication Assistance ProgramsMedicare Prescription Drug BenefitsSocial Security Low Income SubsidyState and Federal Medication Subsidy Programs

About the role

Key responsibilities & impact

Answer incoming calls and respond to electronic communications
Assist health care providers and patients by greeting them by phone; answering questions and requests; referring inquiries to the site pharmacist(s) as needed.
Handle customer inquiries both telephonically and by email
Research required information using available resources
Manage and resolve customer complaints
Process benefits investigations, prior authorizations, pre-certifications, and copayment assistance request for prescriptions received by the UH Home Care Specialty Pharmacy.
Maintain current knowledge of, requirements for and ability to enroll patients in: Pharmacy Assistance Program (PAP), manufacturer, state and local medication assistance programs; disease based assistance from non-profit organizations; Medicare prescription drug benefits; Social Security Low Income Subsidy; state and federal medication subsidy programs
Maintain documentation of patient status for resource programs in required databases
Evaluate all self-pay and underinsured patients for PAP/MAP eligibility and enroll patients based on financial need
Work collaboratively with clinical based pharmacist to obtain clinical and financial information needed for program enrollment
Utilize internally developed systems, commercial vendor software (to track patient eligibility, prescriptions, patient communications and program enrollment), outpatient clinical, scheduling and financial systems as necessary
Interact with physicians, nurses, and other health care professionals in a courteous and professional manner
Display the highest level of customer service, attentiveness, and consideration possible in all situations
Support all new team initiatives
Elevate issues promptly to supervisors to promote positive outcomes for internal and external customer
Performs other duties as assigned.
Complies with all policies and standards.

Requirements

What you’ll need

Bachelor's Degree (Preferred)
1+ years Healthcare experience (Required) or Registered or Certified Pharmacy Technician status will be accepted in lieu of experience. (Required)
Excellent organizational, analytical and problem solving skills. (Required proficiency)
Strong oral and written communication abilities. (Required proficiency)
Working knowledge of the complexities and interdependencies of Insurance Benefits, Medical Records, and pharmacy operations. (Required proficiency)
Strong technical skills and abilities in planning, solution structure, assessment, analysis, client relationship management. (Required proficiency)
Maintain organized workspace to help foster efficient operations
Show attention to detail, accuracy, and thoroughness in an effort to continually improve quality
Manage time wisely and demonstrate the ability to prioritize assigned tasks
Registered Pharmacy Technician (RPhT) (Preferred)