Customer Service Billing Representative

University Hospitals

Customer Service Billing Representative engaged in handling patient billing inquiries for a healthcare organization. Responsible for payment processing, resolving inquiries, and maintaining patient confidentiality while providing excellent service.

Posted 6/24/2026full-timeShaker Heights • Ohio • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Handles inbound and outbound customer calls minimally half the time to resolve inquiries in a timely and accurate manner
Research and document all information from phone conversations and applies the appropriate transactions as appropriate to patient accounts
Works with internal and external resources as appropriate to support requests needed
Process payments by phone via electronic check, credit card, hard copy, payment database or any other approved means
Understand, explain, execute and help determine eligibility for hospital financial assistance programs
Assist patients with payment plan arrangements including collecting initial down payment as part of the process
Identify patient or customer needs, clarify information, research and analyze issues, and provide solutions and/or appropriate alternatives
Maintains patient and physician confidentiality and professionalism in accordance with departmental and HIPAA guidelines
Performs various duties such as: researching accounts, processing adjustments, refunds, and responding to patient correspondence
Coordinates with agencies and other departmental vendors as appropriate to resolve patient accounts
Monitors self-pay accounts and reviews accounts according to department policies

Requirements

What you’ll need

High School Equivalent / GED (Required)
1+ years in medical billing, financial environment or customer service experience (Required)
Experience with medical billing software (Required)
Exceptional written and verbal communication skills (Required proficiency)
Must consistently demonstrate advanced analytical and problem solving skills (Required proficiency)
Exceptional client service, communication, and relationship building skills (Required proficiency)
Self-motivated and consistently demonstrate the ability to perform with little to no supervision in a fast-paced environment (Required proficiency)
Demonstrated proficiency with PCs, with HIS systems as well as Microsoft software (Required proficiency)

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical billingfinancial assistance programspayment processingaccount adjustmentsrefund processinganalytical skillsproblem solving

Soft Skills

communication skillsclient servicerelationship buildingself-motivatedability to work independentlyattention to detail

Certifications

High School EquivalentGED