University Hospitals

Clinical Research CTMS Administrator

University Hospitals

full-time

Posted on:

Location Type: Hybrid

Location: Cleveland • Ohio • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

SQL

About the role

  • Act as the primary CTMS resource for all departments including daily triage of support requests (35%)
  • Resolve interface workqueue errors in collaboration with Research IT (15%)
  • Collaborate with Finance, Pre-Award and Operations Specialists to ensure accurate invoicing and special payments (10%)
  • Participate in strategic planning for system upgrades and financial data collection in collaboration with the Finance, Operations, IT, and study teams (10%)
  • Manage user access for employees (5%)
  • Establish and enforce financial reporting policies, procedures, and best practices (5%)
  • Oversee the build of clinical trial protocols in the CTMS throughout the study lifecycle (5%)
  • Oversee the build and maintenance of financial budgets and pass-through payments for clinical study protocols (5%)
  • Lead implementation of new interfaces or system upgrades and ensure end-to-end testing is completed (5%)
  • Create and implement staff training plans and follow-up programs for system use (3%)
  • Develop policies and procedures to ensure efficient CTMS management (2%)
  • Performs routine on-call rotation which includes 24x7 phone coverage. (as needed)

Requirements

  • Bachelor's Degree Health Care Administration, Nursing, Engineering, Computer Science, or Finance (Required)
  • 3+ years of clinical research experience (Required) or clinical application system experience or engineering experience (Required)
  • Experience with project management (Preferred)
  • Proven ability to work both independently and as part of a team (Required proficiency)
  • Ability to function independently and as an active player in a fast-paced environment (Required proficiency)
  • Excellent problem-solving, organizational, and critical thinking skills (Required proficiency)
  • Ability to lead in projects or process development (Required proficiency)
  • Must have strong written and verbal communication skills (Required proficiency)
  • Strong skills in MS Office suite with emphasis on Excel (Required proficiency)
  • Knowledge of CTMS administration (i.e., Velos eResearch, OnCore, Clinical Conductor, etc) (Preferred proficiency)
  • Working knowledge or ability to learn XML RPE and FTP integration interfaces (Preferred proficiency)
  • Working knowledge of SQL (Preferred proficiency)
  • CAHIMS (Preferred)
Benefits
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
  • Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CTMS administrationproject managementXML RPEFTP integrationSQLfinancial reportingclinical trial protocolsbudget managementdata collectionsystem upgrades
Soft skills
problem-solvingorganizational skillscritical thinkingleadershipcommunication skillsindependenceteam collaborationadaptabilitytraining developmentpolicy development
Certifications
Bachelor's DegreeCAHIMS