Human Resources Manager

Universal Travel Concierge

HR Manager overseeing recruiting, onboarding, performance, and employee relations. Supporting staffing and service standards across three Miami-based businesses.

Posted 9/11/2026full-timeMiami • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in recruiting, hiring, and onboarding processes while maintaining compliance with HR policies and managing employee performance across multiple service-oriented businesses. Strong organizational and communication skills are essential for effectively handling confidential information and addressing workplace concerns.

Highest-signal resume keywords

Human Resources ManagementRecruiting and HiringEmployee OnboardingPerformance ManagementConfidentiality and Discretion

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RecruitingEmployee ManagementOnboardingPerformance ReviewsHR Policies DevelopmentBackground Checks CoordinationEmployee Training CoordinationJob PostingOffer Letter PreparationScheduling Management

Soft Skills

Strong Communication SkillsStrong Organization SkillsProblem-Solving SkillsDiscretionProfessionalism

Industry Keywords

HospitalityLuxury ServiceConcierge OperationsService-Based BusinessesEmployee Records Management

About the role

Key responsibilities & impact

Manage recruiting and hiring for all three companies
Create and post job openings and actively recruit qualified candidates
Review applications and resumes and conduct initial interviews
Coordinate final interviews with management when necessary
Prepare offer letters, employment agreements, and onboarding documents
Conduct new-hire onboarding and orientation
Maintain employee files, records, certifications, and required documentation
Coordinate background checks and other pre-employment requirements
Track employee availability, staffing needs, and scheduling requirements
Ensure shifts, jobs, and client services are appropriately staffed
Manage attendance, call-outs, lateness, and performance concerns
Conduct employee check-ins and performance reviews
Handle employee complaints and workplace concerns professionally and confidentially
Issue verbal and written disciplinary actions when appropriate
Develop and maintain HR policies, employee handbooks, and workplace procedures
Coordinate employee training and ensure required training is completed
Assist leadership with compensation, promotions, raises, and staffing decisions
Manage resignations, terminations, and offboarding
Maintain an active pipeline of potential employees
Ensure employees understand service, appearance, conduct, confidentiality, and professionalism standards
Provide leadership with regular updates regarding hiring, staffing, employee performance, and HR concerns
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Requirements

What you’ll need

Experience in human resources, recruiting, hospitality, staffing, or employee management
Strong communication skills
Strong organization skills
Discretion
Problem-solving skills
Comfortable managing employees across multiple businesses
Ability to handle confidential employee information
Experience working in hospitality, luxury service, cleaning services, concierge operations, or other service-based businesses is preferred

Benefits

Comp & perks

Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Work From Home