United Fidelity Bank

Call Center Representative

United Fidelity Bank

full-time

Posted on:

Location Type: Office

Location: Evansville • Florida • United States

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About the role

  • Provide exceptional phone service, email, and web correspondence to customers.
  • Refer and route customer calls to appropriate bank personnel.
  • Engage in active listening with customers.
  • Diffuse elevated concerns or issues.
  • Document all call information according to standard operating procedures.

Requirements

  • High School Graduate or General Education Degree (GED) required.
  • 2-3 years of customer service experience required.
  • Banking experience preferred.
  • 2-3 years of call center experience preferred.
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
active listeningcustomer serviceproblem-solvingcommunicationconflict resolution
Certifications
High School GraduateGeneral Education Degree (GED)