UnisLink

Client Experience Manager – RCM

UnisLink

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Serve as the primary owner of the client relationship and facilitator of high-level contacts and decision-making
  • Manage the overall performance and financial health for a portfolio of assigned accounts (book of business)
  • Develop a deep understanding of the client’s practice, proactively and professionally communicating performance, trends, and best practices
  • Continuously assess client experience and satisfaction, identify opportunities for improvement and work with appropriate resources to implement change
  • Act as a subject matter expert for UnisLink Operations (including compliance, core processes, and UnisLink’s reporting and analytics platform)
  • Assist clients in becoming expert users of UnisLink’s client facing technology
  • Coordinate and manage workflows that require client review and approval
  • Participate in the contract renewal process as the primary owner of the client relationship
  • Oversee tracking of all special client projects, including creation and development of remediation action plans when needed
  • Coordinate and facilitate weekly, monthly, and quarterly performance review, issue triage and communications with key clients and internal stakeholders
  • Maintain a high level of knowledge of the RCM industry as well as clients’ market environments
  • Take initiative to update job knowledge by participating in self-development or educational opportunities and/or the assignment of new responsibilities
  • Provide feedback and support to others involved with client-customer satisfaction
  • Establish a reputation as a trusted advisor, internally and externally
  • Follow UnisLink’s vision and mission with regards to exceeding customer expectations
  • Promote UnisLink’s core values of Respect, Integrity, Customer Focus, and Continuous Improvement
  • Ensure confidentiality of sensitive information and that all communications are handled in a manner consistent with compliance policies and actively comply with all UnisLink policies and procedures
  • Other duties as assigned.

Requirements

  • High School Diploma required
  • Bachelor’s Degree preferred or equivalent experience
  • 2+ years of Revenue Cycle Management experience
  • 2+ years of experience in a customer-facing role
  • Proven track record of cultivating and valuing long-term relationships with clients and colleagues
  • Strong knowledge of the RCM industry
  • Effective communication skills and presence
  • Strong analytical skills
  • Excellent presentation skills
  • Innovative and creative thinking skills
  • Ability to assess problems and implement solutions
  • Highly motivated self-starter, independent thinker capable of working both independently and within a collaborative team environment
Benefits
  • Professional development opportunities
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Revenue Cycle Managementanalyticsproblem assessmentsolution implementation
Soft Skills
communicationpresentationanalytical thinkinginnovative thinkingrelationship buildingself-motivationindependent thinkingcollaboration
Certifications
High School DiplomaBachelor’s Degree