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U

Customer Service Representative

Unique Participacoes

Atendente providing customer support at ESB Corp. Handling customer inquiries via phone, chat, and email with a focus on quality and productivity.

Posted 6/27/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Support via phone, chat, WhatsApp, and email
  • Provide clarification on product and service inquiries
  • Record and update information in systems
  • Handle requests and complaints
  • Liaise with other departments
  • Monitor key metrics (quality, productivity, and NPS)

Requirements

What you’ll need
  • High school diploma required (college/university studies in progress preferred)
  • Experience in customer service, preferably in the healthcare sector
  • Basic computer and systems knowledge (CRM)
  • Familiarity with digital channels (chat, WhatsApp, and email)
  • Excellent verbal and written communication, with active listening and empathy
  • Resilient, proactive, and solution-oriented profile

Benefits

Comp & perks
  • Home office allowance
  • Birthday day off
  • Meal allowance
  • Wellhub (Gympass)
  • Health insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicebasic computer knowledgeCRM systems
Soft Skills
verbal communicationwritten communicationactive listeningempathyresilienceproactivitysolution-oriented
Certifications
high school diploma