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Customer Service Representative
Unique ParticipacoesAtendente providing customer support at ESB Corp. Handling customer inquiries via phone, chat, and email with a focus on quality and productivity.
About the role
Key responsibilities & impact- Support via phone, chat, WhatsApp, and email
- Provide clarification on product and service inquiries
- Record and update information in systems
- Handle requests and complaints
- Liaise with other departments
- Monitor key metrics (quality, productivity, and NPS)
Requirements
What you’ll need- High school diploma required (college/university studies in progress preferred)
- Experience in customer service, preferably in the healthcare sector
- Basic computer and systems knowledge (CRM)
- Familiarity with digital channels (chat, WhatsApp, and email)
- Excellent verbal and written communication, with active listening and empathy
- Resilient, proactive, and solution-oriented profile
Benefits
Comp & perks- Home office allowance
- Birthday day off
- Meal allowance
- Wellhub (Gympass)
- Health insurance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicebasic computer knowledgeCRM systems
Soft Skills
verbal communicationwritten communicationactive listeningempathyresilienceproactivitysolution-oriented
Certifications
high school diploma