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Library Communications Specialist
Unique Management Services, Inc.Library Communications Specialist providing remote assistance for public library inquiries in North America. Collaborating with team members to enhance user experience through phone and chat support.
About the role
Key responsibilities & impact- Answer phone calls and/or live chat contacts from patrons of public libraries across North America
- Efficiently handle phone based patron inquiries from home
- Collaborate in an energetic, team-oriented environment focusing on customer satisfaction
Requirements
What you’ll need- Excellent use of the English language
- Bi-lingual (Spanish) highly preferred - $1 additional per hour
- Excellent oral and written communication skills
- At least 6 months phone based customer service experience
- Excellent keyboarding and computer skills
- At least two years post high school education is highly desired
- Must have reliable, high speed internet connection
Benefits
Comp & perks- Relaxed work environment--no paperwork or filing
- Great pay & benefits
- Bonuses
- Excellent opportunities for advancement
- Strong emphasis on work-life balance
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
phone based customer servicekeyboard skillscomputer skills
Soft Skills
communication skillscustomer satisfactionteam-orientedbilingual