Customer Service Analyst, Bilingual
Unidas
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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Job Level
About the role
- Responsible for managing international customer contracts;
- Focused on customers who rent vehicles through partners Avis and Budget;
- Receiving and handling disputes and inquiries submitted by customers;
- Support via email, providing necessary assistance and guidance.
Requirements
- Currently pursuing a bachelor's degree;
- Intermediate to advanced English — required for reading, writing, and email communication with international customers (English level will be tested during the selection process);
- Basic computer skills;
- Experience in voice and email customer service;
- Empathy;
- Patience in handling conflict situations;
- Strong verbal and written communication skills;
- Teamwork;
- Proactivity.
Benefits
- Health insurance;
- Dental insurance;
- Life insurance;
- Transportation voucher;
- Meal and/or food allowance;
- Pharmacy card;
- WellHub;
- Perks club;
- Flex benefits card;
- Profit and Results Program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
basic computer skillsemail communication
Soft Skills
empathypatienceverbal communicationwritten communicationteamworkproactivity
Certifications
bachelor's degree