Junior Customer Service Analyst – Affirmative Action for People with Disabilities
Unidas
full-time
Posted on:
Location Type: Hybrid
Location: Curitiba • Brazil
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Job Level
About the role
- Assist customer service processes by opening, tracking and closing service tickets;
- Request, when necessary, documentation related to the service process;
- Contribute to customer satisfaction by adhering to standards, identifying needs, routing and following up on problem resolution;
- Support service processes by contacting suppliers, requesting duplicate copies of documents and spare keys;
- Support department management by monitoring the control dashboard;
- Open tickets related to claims (accidents), preventive maintenance, corrective maintenance, DUT (vehicle transfer document) and factory warranty, directing the customer to the nearest registered supplier;
- Monitor whether the customer attended the supplier as scheduled and arrange another appointment if necessary;
- Request a replacement vehicle from the responsible department if the customer requests one;
- Call the customer to notify them that the vehicle is ready for pickup;
- Confirm the vehicle pickup by the customer and verify that the requested services were performed.
Requirements
- Currently pursuing a university degree;
- Basic knowledge of automotive maintenance processes and demand management;
- Good communication skills;
- Organizational skills;
- Sense of urgency;
- Results-oriented.
Benefits
- Health insurance;
- Dental insurance;
- Life insurance;
- Transportation allowance;
- Meal and/or food allowance;
- Pharmacy card;
- WellHub;
- Perks club;
- Profit-sharing and performance bonus program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
automotive maintenance processesdemand management
Soft skills
communication skillsorganizational skillssense of urgencyresults-oriented
Certifications
university degree