Administrative Assistant
Unidas
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Perform multichannel outbound collections (messages, phone, chat, email, etc.) for delinquent customers;
- Record in the system the information related to each collection contact with the customer;
- Request invoices and/or generate payment methods aimed at providing the best possible payment experience for the customer;
- Monitor expected payment promises for accounts in your portfolio;
- Analyze and suggest options and improvements for processes related to the collections workflow;
- Contribute to improvements that increase productivity, correct errors and failures, and align processes to enable better team performance;
- Propose, lead, and participate in projects and campaigns to drive the team’s results;
- Be results-oriented and help the team achieve targets.
Requirements
- Completed high school and/or currently enrolled in a degree in Administration or Finance;
- Intermediate knowledge of Microsoft Office (Office package);
- Previous knowledge/experience in collections.
Benefits
- Medical plan;
- Dental plan;
- Life insurance;
- Transportation allowance (Vale Transporte);
- Meal and/or food voucher;
- Pharmacy card;
- WellHub;
- Perks club;
- Flex card;
- Profit and Results Program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
collectionspayment processingdata recordingprocess analysisworkflow improvement
Soft skills
results-orientedteam collaborationcommunicationproblem-solvingleadership