Senior Salesforce Consultant – Field Service
UltraCon Consultoria
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇧🇷 Brazil
Visit company websiteJob Level
Senior
Tech Stack
CloudSOAP
About the role
- Lead implementation and configuration activities for Service Cloud and Field Service
- Gather and analyze functional requirements with business stakeholders
- Model customer support and service processes
- Configure standard and custom objects
- Set up cases, queues, assignment rules, SLAs, macros, page layouts, automations, and flows (Flow Builder)
- Define and execute functional tests (UAT)
- Prepare functional documentation and support governance
- Collaborate with developers to detail customizations
- Conduct trainings and workshops with end users and key users
Requirements
- Strong experience in Salesforce projects, especially in Service Cloud and Field Service
- Salesforce Service Cloud (advanced)
- Flow Builder, Permission Sets, Profiles, Record Types, Page Layouts
- Integrations via middleware and REST/SOAP APIs (functional perspective)
- Experience with AppExchange and complementary solutions (CTI, bots)
- Knowledge of OmniStudio is desirable
- Salesforce Certified Administrator (required)
- Salesforce Certified Service Cloud Consultant (highly desirable)
Benefits
- Remote work
- Position: Senior Salesforce Functional Consultant – Field Service
- Allocation duration: 2 months
- Working hours: 9:00 AM to 6:00 PM
- The professional must be 100% available during business hours
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SalesforceService CloudField ServiceFlow BuilderREST APIsSOAP APIsUATcustom objectsfunctional documentationintegrations
Soft skills
collaborationanalysistrainingcommunicationstakeholder engagement
Certifications
Salesforce Certified AdministratorSalesforce Certified Service Cloud Consultant