Analyst

• Provide 1st/2nd line support for the UKTV’s D2C platform U, BVOD services, Streaming services and Media Supply Chain.
• Work with internal specialist teams and application vendors to diagnose and resolve issues as required.
• Support the Product Managers, Service Delivery Managers, Ops Team Leaders and other stakeholders across the business in the management of business critical workflow and systems
• Support the core AWS infrastructure underpinning all UKTV products, platforms and services
• Support the transition of enhancements, process or technology changes to end users and, where applicable, with the ARO IT first line support team.
• Provide occasional out of hours support on an adhoc basis as required, if requested
• Work with AI tools to augment capability
• Triage change tickets logged internally and externally
• Update changes regularly with input from reporters
• Evaluate risk for changes taking place and make any relevant stakeholders aware
• Proactive approach on gaining change updates as they may not be provided automatically
• Attend any external/internal CAB change meetings
• Chair CAB meetings as needed when the change manager is not present
• Liaise with our software delivery manager on any changes for CI/CD
• Write and maintain documentation across support and changes areas as required.
• Input into any training programmes for new users.

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