Senior Analyst
CFC
CloudSplunkSQL
Support & Change Analyst, Broadcast Systems, AWS
UKTV
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCloud
About the role
- Provide 1st/2nd line support for the UKTV’s D2C platform U, BVOD services, Streaming services and Media Supply Chain.
- Work with internal specialist teams and application vendors to diagnose and resolve issues as required.
- Support the Product Managers, Service Delivery Managers, Ops Team Leaders and other stakeholders across the business in the management of business critical workflow and systems
- Support the core AWS infrastructure underpinning all UKTV products, platforms and services
- Support the transition of enhancements, process or technology changes to end users and, where applicable, with the ARO IT first line support team.
- Provide occasional out of hours support on an adhoc basis as required, if requested
- Work with AI tools to augment capability
- Triage change tickets logged internally and externally
- Update changes regularly with input from reporters
- Evaluate risk for changes taking place and make any relevant stakeholders aware
- Proactive approach on gaining change updates as they may not be provided automatically
- Attend any external/internal CAB change meetings
- Chair CAB meetings as needed when the change manager is not present
- Liaise with our software delivery manager on any changes for CI/CD
- Write and maintain documentation across support and changes areas as required.
- Input into any training programmes for new users.
Requirements
- Extensive experience providing 1st/2nd line detailed technical support in a broadcast media enterprise
- A good understanding of the workflows employed by TV organisations
- Experienced in utilising 3rd party technology suppliers to provide internal services
- Proven experience of quickly understanding and prioritising a range of diverse and complex
- requirements, as part of a backlog.
- Strong understanding of AWS services, broadcast technologies and standards and able to support Cloud native broadcast solutions
- Excellent written and spoken communication skills.
- Evidence of being able to build and maintain relationships at all levels of and organisation and its suppliers
- Extensive proven experience of Atlassian products including Jira and Confluence.
- Knowledge
- An Engineer with experience working closely with user and technical teams to support Broadcast and VOD services.
- Strong experience working with various applications and major vendors across the Broadcast Media Supply chain.
- Beneficial experience might be: Digital Asset Management, Video on Demand, Linear Playout, Workflow Management or Schedule Management solutions
- Strong working knowledge of Amazon Web Services solutions
- Understanding of various broadcast standards, video, audio and metadata variants across transmission, VOD and streaming
- An excellent communicator with the ability to investigate, prioritise and resolve issues in a timely manor
- Comfortable working closely with stakeholders/users, business analysts, developers, testers,
- architects and project managers in a delivery-focussed team
- Experienced producing documentation appropriate for both technical and non-technical
- stakeholders
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
1st line support2nd line supportAWSbroadcast technologiesCloud native solutionsDigital Asset ManagementVideo on DemandLinear PlayoutWorkflow ManagementSchedule Management
Soft skills
excellent communication skillsrelationship buildingprioritizationinvestigationproblem resolutionstakeholder engagementdocumentation productionteam collaborationproactive approachadaptability