Pensions Administrator

UK Research and Innovation

Pensions Administrator in the Research Councils’ Pension Scheme at UKRI, managing member services in a hybrid role. Supporting a diverse customer base with pension administration tasks.

Posted 6/3/2026full-timeSwindon • 🇬🇧 United KingdomMid-LevelSenior💰 £25,842 per yearWebsite

About the role

Key responsibilities & impact

Enrol new joiners into the pension scheme.
Process pension forms and requests from members/pensioners/employers.
Updating and maintaining information in the pension database, for example; address changes, change of name, change of hours, opt outs, death benefit and partner nominations.
Calculate pension estimates and awards for retirees, early leavers, redundancy, etc. and where required deal with payroll/employer contacts regarding queries.
Requesting/returning files to the off-site storage facility.
Deal with enquiries (telephone, email and written) from a wide range of people including members, pensioners, solicitors and relatives.
Liaise with employers as well as third party companies for payroll and finance payments.
Communicate standard pension information, as required, to members.
Ensure service level agreements are achieved in the processing of queries and administrative aspects and that data is processed in line with the relevant regulations, e.g. GDPR.

Requirements

What you’ll need

Excellent numeracy and attention to detail.
Excellent prioritising and self-organisation skills with ability to plan ahead.
Ability to follow detailed instructions.
Ability to work independently and as part of a team.
Good communication skills, both written and verbal.
Competent in the use of Microsoft Office products, i.e. Outlook, Excel, Word.
Experience of working in a customer service environment.

Benefits

Comp & perks

Defined Benefit pension scheme.
30 days' annual leave in addition to 10.5 public and privilege days (full time equivalent).
Employee discounts and offers on retail and leisure activities.
Employee assistance programme, providing confidential help and advice.
Flexible working options.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

pension calculationsdata maintenancepension processingnumeracy

Soft Skills

attention to detailprioritisingself-organisationindependenceteamworkcommunication