Client Onboarding Analyst

Ubiquity Retirement + Savings

Client Onboarding Analyst for Ubiquity handling onboarding of 401(k) plans with proactive communication and platform education. Managing a pipeline of plan cases and ensuring compliance throughout the setup process.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Support the end-to-end onboarding of newly sold 401(k) plans onto Ubiquity’s recordkeeping platform.
Execute plan setup tasks, preparing plan documents, coordinating payroll integration, and managing an active pipeline of new plan cases from contract through go-live.
Serve as the primary point of contact for plan sponsors, financial advisors, and Third Party Administrators throughout the setup process, providing proactive communication, ongoing platform education, and compliance-aware guidance at every milestone.
Manage an assigned pipeline of new 401(k) plan cases from initial contract through go-live on Ubiquity’s platform.
Draft plan documents for new clients based on their selected plan design elections.
Establish trust accounts and confirm investment elections are properly configured.
Coordinate payroll setup requirements directly with plan sponsors.
Guide plan sponsors through the process of connecting their payroll system to Ubiquity’s platform.
Monitor initial payroll submissions after go-live to confirm contributions are processing correctly.
Document payroll setup configurations and any integration issues encountered for each case.
Conduct plan setup kickoff calls to establish expectations and review the onboarding timeline.
Deliver ongoing platform education throughout the onboarding lifecycle.
Follow up in a timely and organized manner to obtain required documentation.

Requirements

What you’ll need

Experience in the 401(k) or retirement plan industry preferred; familiarity with new plan setup, plan document preparation, or plan implementation a plus.
Experience working within a fintech, SaaS-based, or technology-driven platform a plus; familiarity with API-based integrations, digital plan onboarding workflows, or cloud-based recordkeeping environments preferred
Working knowledge of plan document provisions, plan design options (Safe Harbor, traditional 401(k), Profit Sharing), ERISA compliance requirements, and IRS contribution limits preferred.
Familiarity with payroll integration processes for 401(k) plans, including contribution file formats and census data management, a plus.
Experience conducting client-facing onboarding calls or plan setup consultations with plan sponsors and financial advisors preferred.
Proficiency in Salesforce or comparable CRM tools preferred; experience with workflow or case management platforms (e.g., Asana) a plus.
Proficient in Microsoft Office (Outlook, Excel, Word); experience with plan document drafting tools or recordkeeping platforms a plus.
Familiarity with compliance testing software and 5500 tools (e.g., FT Williams, ASC) a plus.
QKA designation or active pursuit of ASPPA or NIPA credentials a plus.
Strong attention to detail with the ability to manage a high-volume case pipeline while maintaining accuracy and meeting SLAs.
Excellent written and verbal communication skills with a professional, client-focused tone.
Ability to work both independently and collaboratively; comfortable escalating issues to the New Plan Team Lead and operating within established escalation protocols.
Bachelor’s degree or equivalent combination of education and experience.

Benefits

Comp & perks

Medical, dental, and vision insurance to ensure you're protected and staying happier and healthier.
Remote-First Culture
Flexible PTO
Inclusive & Diverse Workplace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

401(k) plan setupplan document preparationpayroll integrationAPI-based integrationscompliance testingcensus data managementplan design optionsERISA complianceIRS contribution limitsplan document drafting

Soft Skills

attention to detailclient-focused communicationorganizational skillsindependent workcollaborative workissue escalationproactive communicationongoing education deliverytimely follow-upexpectation management

Certifications

QKA designationASPPA credentialsNIPA credentials