ISO 9001 Quality Management System Coordinator

U.S. Department of State

ISO 9001 QMS Coordinator managing audits, documentation, metrics, and corrective actions. Supporting Department of State financial operations and continual improvement in Charleston.

Posted 8/22/2026full-timeCharleston • South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $81,650 - $96,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Quality Management Systems (QMS) with a focus on ISO 9001 standards, including document control, audit support, and performance metrics development. Proficient in technical writing and communication, with a strong ability to analyze complex requirements and implement effective solutions.

Highest-signal resume keywords

ISO 9001 Quality Management System SupportLead Internal Auditor CertificationCorrective Action and Root Cause AnalysisPerformance Metrics DevelopmentProject Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document Control ManagementQuality Manual ReviewAudit Record MaintenanceRisk and Opportunity ManagementPerformance Metrics AnalysisTechnical WritingData AnalysisProcess ImprovementTraining DevelopmentISO 9001 Internal Audit

Soft Skills

Professional CommunicationCollaborationAttention to DetailInitiativeAccountability

Tools & Technologies

Microsoft 365SalesforcePower BIVisioPower AutomateAdobe AcrobatDocument Management SystemsKnowledge Base Platforms

Certifications & Qualifications

ISO 9001 Lead Internal Auditor Certification

Industry Keywords

Quality Management SystemISO 9001Corrective Action ReportsInternal AuditsExternal AuditsPerformance ReviewsMetric WorkbooksBusiness Process MappingStakeholder CollaborationContinuous Improvement

About the role

Key responsibilities & impact

Manage QMS document control, including reviewing, revising, and maintaining quality manuals, work instructions, standard operating procedures, master lists, and quality records
Support document management systems through user access, reporting, troubleshooting, and guidance
Coordinate onboarding for new Quality Representatives and employees
Develop, test, maintain, and deliver QMS training, competency modules, and user guidance
Coordinate monthly performance reviews; maintain metric workbooks and dashboards; track changes; analyze trends; and provide recommendations to management
Support management review meetings by coordinating materials, documenting decisions and action items, preparing minutes, and monitoring follow-through
Plan, schedule, coordinate, and support the ISO 9001 internal audit program; serve as a Supporting Auditor when assigned
Document objective evidence and findings and maintain audit records
Support external audits, surveillance activities, and certification readiness
Review and approve Corrective Action Reports and Plans; guide root cause analysis; monitor progress; and verify implementation and closure
Maintain registers for actions, risks, opportunities, and external providers
Support QMS implementation and continual improvement across CGFS business units
Map, analyze, improve, and document business processes; identify gaps, inefficiencies, risks, and control weaknesses; and develop practical solutions
Prepare reports, presentations, meeting minutes, surveys, memoranda, and other QMS communications
Contribute to cross-functional projects by assessing requirements, developing work plans, managing deliverables, collaborating with stakeholders, and meeting deadlines

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university in finance, economics, business administration or a closely related field
At least four years of relevant professional experience supporting an ISO 9001 quality management system
Must possess or obtain ISO 9001 Lead Internal Auditor Certification within one year of employment
Demonstrated ability to analyze complex requirements, identify risks or gaps, and develop practical alternative solutions
Excellent technical writing, proofreading, presentation, communication, and computer skills
Professional communication and collaboration supporting executive-level personnel, customers, auditors, process owners, and cross-functional teams
Hands-on experience with corrective action, root cause analysis, risk and opportunity management, and verification of corrective action effectiveness
Experience developing performance metrics, workbooks, reports, or dashboards and presenting findings to management
Project-management experience
Experience supporting ISO 9001 internal and external audits, certification maintenance, surveillance activities, and audit readiness
CGFS Knowledge Base experience is preferred
Salesforce experience is preferred
Microsoft 365: intermediate-to-advanced proficiency in Word and Excel; proficiency in Teams, PowerPoint, Outlook, SharePoint, and Forms
Visio, Power BI, and Power Automate are desired
Experience with Adobe Acrobat and enterprise document-management or knowledge-base platforms
Analytical curiosity and disciplined attention to detail
Sound judgment, integrity, and respect for controlled information and documented processes
Initiative, accountability, and ability to manage multiple priorities and deadlines

Benefits

Comp & perks

Standard 8-hour shift with specific hours coordinated with the Project Manager
Up to 20% domestic and overseas travel may be required