Desktop Support Specialist

U.S. Department of State

Desktop Support Specialist providing hands-on technical support for desktop and laptop systems. Supporting Windows environments and Microsoft 365 for the U.S.

Posted 7/29/2026full-timeCharleston • South Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $52,235 - $65,294 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Windows Desktop and Laptop Support, including troubleshooting hardware and software issues, and providing Microsoft 365 application support. Proficient in using PowerShell for automation and managing workstation environments while ensuring effective project and task management.

Highest-signal resume keywords

Windows Desktop SupportMicrosoft 365 AdministrationPowerShell AutomationNetwork Connectivity TroubleshootingCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows Desktop SupportMicrosoft 365 Application SupportPowerShell ScriptingHardware TroubleshootingSoftware TroubleshootingNetwork ConnectivityStructured CablingProject ManagementTechnical DocumentationEndpoint Security

Soft Skills

Customer ServiceCommunicationProblem-SolvingTime ManagementCollaboration

Tools & Technologies

Microsoft 365Enterprise Ticketing SystemsPatch PanelsNetwork SwitchesDocking Stations

Certifications & Qualifications

Secret Security Clearance

Industry Keywords

Enterprise EnvironmentTechnical SupportWorkstation ManagementEndpoint VulnerabilitiesOperational Standards

About the role

Key responsibilities & impact

Workstation & System Support: Image, configure, deploy, maintain, replace, and troubleshoot Windows desktops and laptops.
Apply workstation patches and updates and assist with monitoring and remediation of endpoint vulnerabilities and security issues.
Install, configure, maintain, and troubleshoot approved third-party software.
Install, configure, troubleshooting, and support network printers, docking stations, monitors, and other peripheral equipment.
Diagnose workstation hardware and software issues and coordinate replacement or escalation when necessary.
Microsoft 365 Desktop Application Support: Provide end-user technical support for Microsoft Word, Outlook, Excel, PowerPoint, OneDrive, Teams, and other Microsoft 365 applications.
Troubleshoot local user-profile issues, application errors, synchronization problems, connectivity issues, and Microsoft 365 desktop-client configurations.
Support Microsoft 365 administration activities involving mailboxes, distribution lists, shared mailboxes, calendars, and related services.
PowerShell & Automation: Use PowerShell to perform desktop-management and administrative activities.
Develop or utilize PowerShell scripts to automate repetitive tasks, support workstation configuration, maintain system inventories, and assist with configuration-baseline enforcement.
Identify opportunities to improve efficiency through automation and standardized processes.
Structured Cabling & Network Connectivity: Perform basic network connectivity troubleshooting and structured cabling activities.
Connect desktop wall-jack runs to appropriate patch-panel ports.
Patch panel connections to designated network switch ports while maintaining correct port alignment and established cabling standards.
Assist with diagnosing workstation connectivity issues and coordinate with network personnel when escalation is required.
Project & Task Management: Manage assigned projects, technical initiatives, service requests, and operational tasks.
Plan and prioritize workloads based on deadlines, customer requirements, and operational priorities.
Track progress, communicate status, identify potential issues, and complete assigned deliverables within established timelines.
Customer Support & Documentation: Provide front-line technical support through enterprise ticketing systems, in-person walk-up support, email, and telephone.
Troubleshoot technical issues professionally and communicate solutions clearly to customers with varying levels of technical knowledge.
Document incidents, service requests, troubleshooting activities, resolutions, system changes, and other required information.
Maintain technical documentation and follow established departmental procedures, work instructions, security requirements, and operational standards.

Requirements

What you’ll need

Hands-on experience supporting Windows desktop and laptop environments in an enterprise setting.
Comfortable troubleshooting hardware, software, Microsoft 365, printer, and network connectivity issues directly with end users.
Experience using PowerShell to automate administrative tasks or manage workstation environments.
Ability to work 100% on-site and provide hands-on technical support as needed.
Able to lift and move equipment weighing up to 50 pounds.
Eligibility to receive Secret Security Clearance.
Experience supporting Microsoft Windows desktop operating systems in an enterprise environment.
Experience administering and supporting Microsoft 365 applications and services.
Experience managing Microsoft 365 functions such as mailboxes, distribution lists, shared resources, and calendars.
Proficiency using PowerShell for automation, workstation administration, inventory management, or related desktop-support activities.
Understanding of basic network connectivity, structured cabling, patch-panel configurations, and switch-port mapping.
Demonstrated ability to diagnose and resolve hardware, software, application, peripheral, and connectivity issues.
Ability to independently manage assigned projects and tasks, prioritize workloads, track progress, and meet established deadlines.
Strong customer service, communication, and troubleshooting skills.
Ability to lift, move, install, and relocate computer equipment weighing up to 50 pounds.
Be eligible to receive Secret Security Clearance.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account U.S. Department of State Website LinkedIn All Job Openings 10,000+ employees 🏛️ Government 🔐 Security Government
Security U. S. Department of State is the U. S. federal executive department responsible for leading America’s foreign policy and representing U. S. interests abroad. It manages U. S. embassies and consulates worldwide, oversees passports and visas, conducts diplomacy and public affairs, implements sanctions and foreign assistance programs, and houses bureaus spanning political, economic, security, and consular functions. The Department’s mission is to advance the interests and security of the American people through diplomatic engagement, policy-making, and international cooperation. Desktop Support Specialist Job not on LinkedIn 🔥 1 hour ago 🏢 Charleston – Onsite 💵 $52.2k - $65.3k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Workstation & System Support: Image, configure, deploy, maintain, replace, and troubleshoot Windows desktops and laptops.
Apply workstation patches and updates and assist with monitoring and remediation of endpoint vulnerabilities and security issues.
Install, configure, maintain, and troubleshoot approved third-party software.
Install, configure, troubleshooting, and support network printers, docking stations, monitors, and other peripheral equipment.
Diagnose workstation hardware and software issues and coordinate replacement or escalation when necessary.
Microsoft 365 Desktop Application Support: Provide end-user technical support for Microsoft Word, Outlook, Excel, PowerPoint, OneDrive, Teams, and other Microsoft 365 applications.
Troubleshoot local user-profile issues, application errors, synchronization problems, connectivity issues, and Microsoft 365 desktop-client configurations.
Support Microsoft 365 administration activities involving mailboxes, distribution lists, shared mailboxes, calendars, and related services.
PowerShell & Automation: Use PowerShell to perform desktop-management and administrative activities.
Develop or utilize PowerShell scripts to automate repetitive tasks, support workstation configuration, maintain system inventories, and assist with configuration-baseline enforcement.
Identify opportunities to improve efficiency through automation and standardized processes.
Structured Cabling & Network Connectivity: Perform basic network connectivity troubleshooting and structured cabling activities.
Connect desktop wall-jack runs to appropriate patch-panel ports.
Patch panel connections to designated network switch ports while maintaining correct port alignment and established cabling standards.
Assist with diagnosing workstation connectivity issues and coordinate with network personnel when escalation is required.
Project & Task Management: Manage assigned projects, technical initiatives, service requests, and operational tasks.
Plan and prioritize workloads based on deadlines, customer requirements, and operational priorities.
Track progress, communicate status, identify potential issues, and complete assigned deliverables within established timelines.
Customer Support & Documentation: Provide front-line technical support through enterprise ticketing systems, in-person walk-up support, email, and telephone.
Troubleshoot technical issues professionally and communicate solutions clearly to customers with varying levels of technical knowledge.
Document incidents, service requests, troubleshooting activities, resolutions, system changes, and other required information.
Maintain technical documentation and follow established departmental procedures, work instructions, security requirements, and operational standards. 🎯 Requirements
Hands-on experience supporting Windows desktop and laptop environments in an enterprise setting.
Comfortable troubleshooting hardware, software, Microsoft 365, printer, and network connectivity issues directly with end users.
Experience using PowerShell to automate administrative tasks or manage workstation environments.
Ability to work 100% on-site and provide hands-on technical support as needed.
Able to lift and move equipment weighing up to 50 pounds.
Eligibility to receive Secret Security Clearance.
Experience supporting Microsoft Windows desktop operating systems in an enterprise environment.
Experience administering and supporting Microsoft 365 applications and services.
Experience managing Microsoft 365 functions such as mailboxes, distribution lists, shared resources, and calendars.
Proficiency using PowerShell for automation, workstation administration, inventory management, or related desktop-support activities.
Understanding of basic network connectivity, structured cabling, patch-panel configurations, and switch-port mapping.
Demonstrated ability to diagnose and resolve hardware, software, application, peripheral, and connectivity issues.
Ability to independently manage assigned projects and tasks, prioritize workloads, track progress, and meet established deadlines.
Strong customer service, communication, and troubleshooting skills.
Ability to lift, move, install, and relocate computer equipment weighing up to 50 pounds.
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