ServiceNow CMDB Analyst

U.S. Bank

ServiceNow CMDB Analyst improving configuration data, health, and governance for U.S. Bank’s financial services technology operations.

Posted 8/18/2026full-timeCharlotte • Minnesota, North Carolina, Oregon, Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $98,175 - $115,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Configuration Management Database (CMDB) administration, focusing on data quality, integrity, and governance. Proficient in ServiceNow, with strong analytical skills to enhance operational processes and support cross-functional collaboration.

Highest-signal resume keywords

ServiceNow ExperienceCMDB ManagementData Quality ManagementAnalytical Problem-SolvingCMDB Governance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration Item (CI) ManagementCMDB CleanupData Integrity InitiativesServiceNow DiscoveryOperational Metrics Creation

Soft Skills

Analytical SkillsTroubleshooting SkillsIndependent Work

Tools & Technologies

ServiceNowService MappingService Graph ConnectorIdentification and Reconciliation Engine (IRE)

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)

Industry Keywords

IT Asset Management (ITAM)Common Service Data Model (CSDM)ITIL ProcessesAudit Readiness

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Administer and maintain Configuration Item (CI) classes within the ServiceNow CMDB
Monitor and improve CMDB data quality, integrity, and overall health
Perform CMDB cleanup, remediation, and reconciliation activities
Analyze CI data and relationships to identify gaps, inconsistencies, and opportunities for improvement
Support Discovery-related processes and validate discovered data accuracy
Partner with engineering, infrastructure, application, and asset management teams to resolve CMDB data issues
Maintain and improve CMDB governance standards, processes, and documentation
Assist with CI relationship management and dependency mapping activities
Develop dashboards, reports, and metrics to measure CMDB health and operational effectiveness
Participate in Agile team workflows and support ongoing platform enhancement initiatives
Identify opportunities to improve CMDB operational processes and reduce manual effort
Support audit readiness efforts through accurate configuration data management and documentation

Requirements

What you’ll need

4+ years of hands-on ServiceNow experience
4+ years of Configuration Management Database (CMDB) experience
Strong experience managing Configuration Item (CI) classes and CMDB data structures
Experience with CMDB health, data quality management, and remediation activities
Experience performing CMDB cleanup, reconciliation, and data integrity initiatives
Working knowledge of ServiceNow Discovery
Understanding of CSDM (Common Service Data Model)
Experience collaborating with cross-functional technology teams
Strong analytical, troubleshooting, and problem-solving skills
Ability to work independently and manage operational responsibilities with limited supervision
ServiceNow Service Mapping experience (nice to have)
Service Graph Connector experience (nice to have)
IT Asset Management (ITAM) experience (nice to have)
Knowledge of Identification and Reconciliation Engine (IRE) (nice to have)
Experience supporting CMDB governance initiatives (nice to have)
Experience creating operational metrics, dashboards, and reporting (nice to have)
Understanding of ITIL processes including Incident, Change, and Configuration Management (nice to have)
Experience working within large enterprise technology environments (nice to have)
ServiceNow Certified System Administrator (CSA) (nice to have)
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Employment eligibility verification through E-Verify applies in U.S. Bank facilities located in the United States and certain U.S. territories

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension