Relationship Banker

U.S. Bank

Relationship Banker serving customers at U.S. Bank branches in La Crosse and Onalaska.

Posted 8/14/2026full-timeLa Crosse • Wisconsin • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills and the ability to build and maintain client relationships through proactive engagement. Proficient in educating clients on banking products and services while leveraging digital technologies to enhance the customer experience.

Highest-signal resume keywords

Customer Relationship ManagementNational Mortgage Licensing System (NMLS) RegistrationRetail Banking ExperienceDigital Product DemonstrationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking Products KnowledgeAccount OpeningTransaction ProcessingService Request CompletionCredit Application Submission

Soft Skills

Interpersonal SkillsEffective CommunicationProactive Outreach

Tools & Technologies

Self-Service TechnologiesDigital Banking Platforms

Certifications & Qualifications

NMLS Registration

Industry Keywords

Financial ServicesConsumer BankingBusiness BankingU.S. Bank PoliciesS.A.F.E. Act Compliance

About the role

Key responsibilities & impact

Build relationships with customers through in-person, appointment-based, and virtual engagement
Assess and attend to customers’ banking needs
Obtain and process customer and account information
Demonstrate and educate clients on deposit and loan products and services
Recommend solutions based on customers’ goals and needs
Conduct proactive outreach and follow-up with clients
Maintain knowledge of consumer and business banking products, services, and digital offerings
Greet clients and process basic transactions
Collaborate with branch team members and partners
Open consumer and business accounts
Complete service requests and submit credit applications
Educate clients on emerging and self-service digital products and services
Leverage resources and technologies to optimize client experience and operational accuracy

Requirements

What you’ll need

High school diploma or equivalent
Typically has less than four years of job-related retail banking experience or a combination of experience and commensurate training
Must obtain and maintain National Mortgage Licensing System (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z
Subject to criminal background and credit checks
Ability to build and foster client relationships through proactive outreach and follow-up
Ability to effectively engage and communicate with clients
Thorough knowledge of applicable bank and branch policies, procedures, and support systems
Proven customer service and interpersonal skills
Experience using and demonstrating digital products and self-service technologies
Ability to identify customers’ needs while leveraging a digital-first mindset
Basic proficiency in making appropriate customer recommendations
Financial services industry experience preferred
Ability to comply with U.S. Bank policies, procedures, Code of Ethics and Business Conduct, and workplace conduct and safety policies
Must satisfy applicable employment eligibility verification and background-check requirements

Benefits

Comp & perks

$1,000 sign-on bonus
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension