Relationship Banker

U.S. Bank

Relationship Banker serving Kansas City-area customers at U.S. Bank, which helps consumers and businesses make smarter financial decisions.

Posted 8/14/2026full-timeIndependence • Montana • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to build and maintain client relationships through proactive engagement. Proficient in banking products and services, with a focus on optimizing client experience and operational accuracy.

Highest-signal resume keywords

Customer Relationship ManagementNMLS RegistrationRetail Banking ExperienceDigital Product DemonstrationClient Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Banking Products KnowledgeAccount OpeningService Request CompletionCredit Application SubmissionTransaction Processing

Soft Skills

Interpersonal SkillsCommunication SkillsProactive OutreachCollaboration

Tools & Technologies

Digital Banking TechnologiesSelf-Service Technologies

Certifications & Qualifications

NMLS Registration

Industry Keywords

Financial ServicesConsumer BankingBusiness BankingU.S. Bank PoliciesCode of Ethics

About the role

Key responsibilities & impact

Build relationships with customers through in-person, appointment-based, virtual, and multi-channel engagement
Assess and attend to customers’ banking needs and recommend solutions based on their goals
Obtain and process customer and account information
Demonstrate and educate clients on deposit, loan, digital, and self-service products and services
Conduct proactive outreach and follow-up with clients
Maintain knowledge of consumer and business banking products and services
Provide an optimal client experience, greet clients, and process basic transactions
Develop collaborative partnerships with branch team members and partners
Open new consumer and business accounts
Complete service requests and submit credit applications
Leverage resources and technologies to optimize client experience and operational accuracy

Requirements

What you’ll need

High school diploma or equivalent
Typically has less than four years of job-related retail banking experience or a combination of experience and commensurate training
National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z
Completion of the required NMLS registration process, including criminal background and credit checks
Ability to build and foster client relationships through proactive outreach and follow-up
Ability to effectively engage and communicate with clients
Thorough knowledge of applicable bank and branch policies, procedures, and support systems
Proven customer service and interpersonal skills
Experience using and demonstrating digital products and self-service technologies
Ability to identify customers’ needs while leveraging a digital-first mindset
Basic proficiency in making appropriate customer recommendations reactively and proactively
Experience in the financial services industry preferred
Ability to comply with U.S. Bank policies, procedures, Code of Ethics and Business Conduct, and workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension