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U.S. Bank

Software Technical Support Representative

U.S. Bank

Elavon technical support representative resolving telecommunications, hardware, and application issues for U.S. Bank’s payment-processing customers.

Posted 8/13/2026full-timeRemote • Tennessee • 🇺🇸 United StatesJunior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in telecommunications support and applications programming, with strong problem-solving abilities and effective communication skills. Capable of managing multiple tasks while ensuring quality user support and documentation.

Highest-signal resume keywords
Telecommunications SupportProblem ResolutionMicrosoft Office ProficiencyDocumentation DevelopmentElavon or Talech Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Telecommunications Equipment KnowledgeApplications ProgrammingComputer Hardware TroubleshootingCore Business Applications SupportTechnical Problem Isolation
Soft Skills
Verbal CommunicationWritten CommunicationTask ManagementUser Follow-Up
Tools & Technologies
Microsoft OfficeTelecommunications SystemsVendor Capabilities
Industry Keywords
End-User SupportTechnical SupportSoftware PackagesShift Work AvailabilityTraining Completion

About the role

Key responsibilities & impact
  • Provide quality support to users by responding to end-user inquiries
  • Resolve problems associated with telecommunications networks, computer hardware, and core business applications
  • Isolate problem sources
  • Work with internal telecommunications, system operations, application development teams, and vendors to resolve problems
  • Follow up with users to ensure problem resolution
  • Develop and maintain documentation of all activities

Requirements

What you’ll need
  • High school diploma or equivalent
  • One or more years of experience in the telecommunications or applications programming field or job-related experience
  • Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
  • Basic knowledge and understanding of the technical aspects of telecommunications equipment, systems, and vendor capabilities
  • Ability to manage multiple tasks/projects and deadlines simultaneously
  • Good verbal and written communication skills
  • Elavon or Talech experience preferred
  • Ability to work shifts within operating hours of 6:00 AM–11:15 PM Eastern Time, Sunday through Saturday
  • Ability to complete 6–8 weeks of training, Monday–Friday

Benefits

Comp & perks
  • Healthcare (medical, dental, vision)
  • Basic term and optional term life insurance
  • Short-term and long-term disability
  • Pregnancy disability and parental leave
  • 401(k) and employer-funded retirement plan
  • Paid vacation (from two to five weeks depending on salary grade and tenure)
  • Up to 11 paid holiday opportunities
  • Adoption assistance
  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
  • Incentive and recognition programs
  • Equity stock purchase
  • 401(k) contribution and pension