Specialized Research Analyst

U.S. Bank

Specialized Research Analyst supporting U.S. Bank’s Elavon payment-processing customers.

Posted 8/11/2026full-timeRemote • Arizona • 🇺🇸 United StatesJunior💰 $20 - $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities with a focus on problem resolution and effective communication. Proficient in navigating various software applications while adhering to company policies and procedures.

Highest-signal resume keywords

Customer Service ExperienceProblem Resolution PracticesEffective Communication SkillsNegotiation SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Problem ResolutionCredit Card ProcessingService TroubleshootingAuthorization ProcessesComputer Navigation

Soft Skills

Interpersonal SkillsTime ManagementNegotiation SkillsCustomer Call HandlingVerbal Communication

Tools & Technologies

Microsoft Office Applications

Industry Keywords

Merchant Credit Card ProcessingU.S. Bank PoliciesCode of EthicsBusiness ConductWorkplace Conduct

About the role

Key responsibilities & impact

Provide high-quality customer service to merchants regarding Merchant Credit Card processing support and other assigned areas
Respond to telephone inquiries, requests, and problems from merchants
Troubleshoot and diagnose service, authorization, and credit card processing terminal problems
Provide merchants with solutions to resolve problems
Communicate applicable policies, procedures, and practices to merchants
Request exceptions to policies and procedures on behalf of merchants when appropriate and within established limits

Requirements

What you’ll need

High school diploma or equivalent
Typically one to two years of customer service experience
Thorough knowledge of products, services, problem resolution practices and procedures, applicable regulations, systems and procedures
Effective telephone, interpersonal, and verbal communication skills
Strong problem-solving and negotiation skills
Ability to handle difficult customer calls
Ability to identify and resolve or escalate complex problems
Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
Proven commitment to high-quality customer service
Effective time management skills
Ability to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies
Applicants must meet applicable employment eligibility verification requirements

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution
Pension