Mortgage Support Analyst

U.S. Bank

Mortgage Support Analyst supporting U.S. Bank’s mortgage operations and financial services business.

Posted 8/5/2026full-timeIrving • Kentucky, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $24 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage operations and process improvement, with strong project management skills and the ability to influence outcomes across organizational levels. Proficient in analyzing and enhancing business processes while managing multiple priorities effectively.

Highest-signal resume keywords

Mortgage Operations ExperienceProject Management SkillsProcess Improvement ExpertiseAnalytical Problem-Solving SkillsMicrosoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project CoordinationProcess AnalysisBusiness Process ImprovementMortgage ServicingBanking OperationsFinancial Services ExperienceCritical ThinkingTime ManagementDocumentation SkillsIndependent Initiative Management

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationOrganizational AbilitiesInterpersonal SkillsInfluencing Without Authority

Tools & Technologies

Microsoft ExcelMicrosoft PowerPointMicrosoft TeamsMicrosoft OutlookPower BIVisioCopilotBusiness Productivity ToolsWorkflow Tools

Industry Keywords

Mortgage Business LineOperational ExcellenceCross-Functional CollaborationU.S. Bank PoliciesCode of Ethics and Business Conduct

About the role

Key responsibilities & impact

Serve as a key business support partner across the mortgage business line
Help drive operational excellence and process improvements
Support project execution and team effectiveness
Partner with business leaders, operational teams, and cross-functional stakeholders
Take direction and translate ideas into action
Independently drive projects and solutions forward
Identify opportunities to improve business processes and drive solutions
Manage multiple priorities and initiatives
Document, analyze, and improve business processes
Lead initiatives and influence outcomes without direct authority

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Typically five or more years of mortgage or related experience
Mortgage servicing, mortgage operations, banking operations, or financial services experience
Strong project coordination or project management skills
Excellent organizational and time management abilities
Demonstrated analytical, problem-solving, and critical-thinking skills
Ability to independently manage multiple priorities and initiatives
Experience identifying process improvement opportunities and driving solutions
Strong verbal and written communication skills
Ability to interact effectively across all organizational levels
Experience leading initiatives or influencing outcomes without direct authority
Proficiency with Microsoft Office applications, including Excel, PowerPoint, Teams, and Outlook
Experience with Power BI, Visio, Copilot, and other business productivity or workflow tools
Ability to document, analyze, and improve business processes
Applicants must be able to comply with U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct and related workplace conduct and safety policies

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension