Customer Implementation Delivery Leader

U.S. Bank

Customer implementation leader overseeing enterprise payment-platform onboarding at Elavon, U.S. Bank’s subsidiary.

Posted 8/4/2026full-timeKnoxville • Minnesota, North Carolina, Tennessee • 🇺🇸 United StatesSenior💰 $94,010 - $110,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading implementation management and customer onboarding processes, ensuring operational excellence and adherence to performance metrics. Proven ability to drive cross-functional collaboration and process improvement initiatives within the financial services and technology sectors.

Highest-signal resume keywords

Implementation ManagementCustomer OnboardingProject ManagementLeadership ExperienceProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation Lifecycle ManagementProject DeliveryOperational ReadinessRisk ManagementPerformance Metrics Analysis

Soft Skills

Communication SkillsAnalytical SkillsProblem-Solving SkillsRelationship-Building SkillsStakeholder Management

Tools & Technologies

CRM PlatformsImplementation Management SoftwareWorkflow Management ToolsProject Management Platforms

Industry Keywords

PaymentsFinancial ServicesSaaSCustomer ImplementationOperational Excellence

About the role

Key responsibilities & impact

Lead, coach, and develop a team of Implementation Managers responsible for customer onboarding and implementation activities
Establish performance expectations, development plans, and accountability measures
Oversee implementation delivery for enterprise, gateway, integrated, and strategic partner-acquired customer onboarding programs
Ensure implementation milestones, deliverables, customer commitments, and go-live timelines are achieved
Provide leadership support for complex implementations, escalations, and high-impact customer onboarding initiatives
Monitor implementation performance and customer outcomes to identify risks, trends, and improvement opportunities
Ensure effective transition from sales engagement through onboarding, implementation, go-live, and ongoing support
Partner with Sales, Relationship Management, Product, Technology, Operations, Support, and Fulfillment teams
Facilitate communication and alignment across internal stakeholders and external customer contacts
Remove obstacles, resolve escalations, and drive accountability across implementation activities
Establish and maintain implementation standards, procedures, playbooks, and best practices
Drive efficiency through process improvement, standardization, automation, and continuous improvement initiatives
Utilize performance metrics and customer feedback to improve implementation effectiveness and customer outcomes
Ensure adherence to operational controls, corporate policies, and regulatory requirements
Support scalable onboarding and implementation processes and organizational transformation initiatives

Requirements

What you’ll need

Bachelor’s degree, or equivalent work experience
Typically five or more years of relevant experience
Five or more years of relevant experience in implementation management, customer onboarding, project management, customer operations, client services, or related disciplines
Previous leadership experience coaching, developing, and managing employees
Experience leading implementation, onboarding, client delivery, customer success, or operational teams
Strong knowledge of implementation lifecycle management, project delivery, and operational readiness processes
Experience managing enterprise, gateway, integrated, or partner-channel customer onboarding programs
Ability to lead cross-functional initiatives involving Sales, Product, Technology, Operations, Relationship Management, and Support teams
Strong organizational, analytical, problem-solving, and risk management skills
Experience using CRM, implementation management, workflow, or project management platforms
Excellent communication, presentation, stakeholder management, and relationship-building skills
Experience driving process improvement, operational excellence, or transformation initiatives
Payments, financial services, technology, SaaS, or customer implementation experience preferred
Ability to work from a U.S. Bank location three or more days per week
Ability to comply with U.S. Bank policies, procedures, and Code of Ethics and Business Conduct
Applicants must satisfy applicable employment eligibility verification and background-check requirements

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
Pension
Disability accommodations during the application or hiring process