Junior Customer Representative, German

U.S. Bank

Junior customer representative supporting German-speaking customers for Elavon, U.S. Bank’s payment-solutions subsidiary.

Posted 8/4/2026contractRemote • 🇵🇱 PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication skills in both German and English, with a focus on delivering exceptional customer service and resolving inquiries related to banking products and transactions. Proficient in documenting customer interactions and collaborating with internal teams to ensure efficient case resolution.

Highest-signal resume keywords

German Language Proficiency (C1/C2)English Language Proficiency (B1/B2)Customer Service ExperienceStrong Communication SkillsKnowledge of Banking Products

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Customer FocusProblem-SolvingTeam Collaboration

Tools & Technologies

Internal Systems

Industry Keywords

Banking ProductsCustomer InquiriesAccount ManagementPaymentsTransactions

About the role

Key responsibilities & impact

Support customers in German and English internally via phone and written channels
Answer customer inquiries related to accounts, cards, payments and transactions
Resolve standard customer issues according to procedures
Accurately document customer interactions in internal systems
Cooperate with internal teams to ensure timely resolution of cases
Deliver a professional and friendly customer experience

Requirements

What you’ll need

Very good German (C1/C2), written and spoken
Communicative English (B1/B2), written and spoken
Secondary education
Strong communication skills and customer focus
Ability to work with systems and follow procedures
Willingness to develop knowledge of banking products

Benefits

Comp & perks

Maternity cover contract
Paid onboarding and comprehensive training
Stable job in an international environment
Opportunity to gain experience in banking/financial services
Clear development paths and internal mobility
Performance-based incentives for eligible employees
Inclusive equitable benefits focused around financial wellbeing, health & wellness
Continuous development opportunities including training, education support, and career progression pathways
Employee recognition programs
Inclusive and accessible recruitment experience with adjustments available during application or hiring