Junior Technical Support Specialist

U.S. Bank

Junior Technical Support Specialist troubleshooting payment terminals and transaction issues for Elavon, U.S. Bank’s payment solutions subsidiary.

Posted 8/4/2026full-timeRemote • 🇵🇱 PolandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on troubleshooting payment processing issues and providing effective solutions. Proficient in managing customer interactions with professionalism while maintaining accurate documentation and communication.

Highest-signal resume keywords

Customer Service ExperiencePayment Processing KnowledgeProblem-Solving SkillsMicrosoft Office ProficiencyStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payment ProcessingTroubleshooting ProceduresDocumentation ManagementTechnical Problem DiagnosisTransaction Authorization

Soft Skills

Interpersonal CommunicationTime ManagementOrganizational SkillsEmpathyProfessionalism

Tools & Technologies

Microsoft OfficeGeneral Computer Applications

Industry Keywords

Card Payment TerminalsService InterruptionsCustomer InquiriesEscalation ProceduresHigh-Quality Customer Service

About the role

Key responsibilities & impact

Provide support to merchants by troubleshooting and resolving issues related to card payment terminals, transaction authorizations, and service interruptions
Act as the first point of contact for inbound inquiries
Ensure clear communication and timely resolution of issues
Diagnose technical and service-related problems and guide merchants through appropriate solutions
Escalate complex issues when required, ensuring proper follow-up and resolution
Maintain accurate documentation of issues, actions taken, and outcomes

Requirements

What you’ll need

High school diploma or equivalent
6 months to 1 year of customer service experience
Basic understanding of payment processing, products, services, and standard troubleshooting procedures
Strong telephone, verbal, and interpersonal communication skills
Ability to manage challenging customer interactions with professionalism and empathy
Solid problem-solving skills, including recognizing when escalation is required
Proficiency in Microsoft Office and general computer applications
Strong time management and organizational skills, with ability to manage multiple priorities
Demonstrated commitment to delivering high-quality customer service
Flexibility to work shifting schedules, including evenings, weekends, and holidays

Benefits

Comp & perks

Performance-based incentives for eligible employees
Inclusive equitable benefits focused on financial wellbeing, health & wellness
Continuous development opportunities including training, education support, and career progression pathways
Employee recognition programs celebrating achievements and milestones
Inclusive and accessible recruitment experience with adjustments available during the application or hiring process