Claim Specialist

U.S. Bank

Production support role in Operations Services at U.S. Bank providing support to multiple groups and responsibilities across operational systems.

Posted 7/31/2026full-timeTempe • Arizona, Minnesota, North Dakota, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $23 - $30 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in operations services with a strong focus on customer service, data interpretation, and process improvement. Capable of managing multiple tasks efficiently in a fast-paced environment while ensuring compliance with internal policies and procedures.

Highest-signal resume keywords

Operations Services ExperienceCustomer Service CommitmentData Interpretation SkillsTime Management SkillsProcess Improvement Implementation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryClaim ProcessingPayment TransactionsTroubleshootingResearching ExceptionsVendor InteractionRegulatory KnowledgeOperational Systems KnowledgeInternal Policies UnderstandingHigh School Diploma or Equivalent

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsProblem-SolvingTeam Collaboration

Tools & Technologies

PC Skills

Industry Keywords

Operations ServicesCustomer InteractionProduction SupportFast-Paced EnvironmentQuality Assurance

About the role

Key responsibilities & impact

Provides production support to multiple groups within Operations Services or enterprise wide
Executes a variety of routine tasks within multiple operational systems
Interacts with multiple internal partners
Duties may include functions related to payment transactions or claim processing, data entry, archiving, researching, troubleshooting and vendor/client interaction
May have direct contact with 3rd party vendors and / or external customers
Researches exceptions and escalates issues to management as appropriate
May have the opportunity to recommend and implement developed processing improvements within production

Requirements

What you’ll need

High school diploma or equivalent
Four to five years or more of operations services related work experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Good verbal and written communication skills

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law