Contact Center Customer Experience Specialist – Bilingual, Spanish

U.S. Bank

Contact Center Customer Experience Specialist providing high-level customer service. Resolving customer inquiries and acting as a liaison between customers and various U.S.

Posted 7/31/2026full-timeRemote • Minnesota, Montana, Ohio, Wisconsin • 🇺🇸 United StatesJunior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively resolving inquiries and issues while maintaining professionalism. Proficient in navigating multiple systems and applications to provide accurate information and support to customers.

Highest-signal resume keywords

Customer Service ExperienceProblem-Solving SkillsEffective Communication SkillsComputer Navigation SkillsTime Management Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Contact Center ExperienceFraud Support KnowledgeInternet Operations KnowledgeSpecialized Skill TrainingMultitasking Ability

Soft Skills

Negotiation SkillsInterpersonal SkillsProfessionalismEmpathy

Tools & Technologies

Microsoft Office ApplicationsCustomer Inquiry Systems

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

U.S. BankFinancial ServicesCustomer InquiriesCustomer Liaison

About the role

Key responsibilities & impact

Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
Researches and resolves problems and errors which may include those related to fraud support and internet operations
Obtains a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
Acts as a liaison between customers and various U.S. Bank departments to resolve more complex customer or technology issues
Processes and responds to U.S. Bank customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism and accuracy
Demonstrates a genuine interest in their customers and asks questions to resolve the customers concern while understanding how U.S. Bank can help meet their financial needs
Presents options to customers about ways to make their banking easy and convenient, while ensuring the needs of the customer always come first

Requirements

What you’ll need

High school diploma or equivalent
Typically has a minimum of nine months of Contact Center customer service training/experience
18 months of prior customer service or related experience
Successful completion of specialized skill training
Effective problem-solving and negotiation skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Proven time management skills and ability to multitask
Experience interacting positively with unsatisfied customers
Good communication skills including speaking clearly, articulately and accurately while using a pleasant tone and common conversational courtesies
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law