Foreign Exchange Investigation Specialist – Operations

U.S. Bank

Foreign Exchange Investigation Specialist resolving payment issues in international banking at U.S. Bank.

Posted 7/31/2026full-timeAtlanta • Minnesota, Oregon • 🇺🇸 United StatesMid-LevelSenior💰 $26 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in investigating and resolving Nostro account breaks and payment discrepancies, with a strong focus on SWIFT payment messages and international banking processes. Proven ability to enhance operational efficiency and reduce risks through analytical problem-solving and effective collaboration across teams.

Highest-signal resume keywords

SWIFT Payment MessagesInternational Banking ProductsOperational Process ImprovementAnalytical Problem-SolvingCross-Border Payment Investigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SWIFT StandardsMT103MT202MT199MT299MT210Payment Settlement PracticesOperational Risk ReductionProcess Efficiency ImprovementInvestigative Analysis

Soft Skills

Analytical SkillsOrganizational SkillsCritical ThinkingProblem-Solving SkillsVerbal CommunicationWritten CommunicationCollaboration

Tools & Technologies

Microsoft OfficeBusiness Applications

Certifications & Qualifications

Bachelor's DegreeInternational Banking Certification

Industry Keywords

Nostro AccountPayment DiscrepanciesBeneficiary ClaimsReturnsPayment SettlementsOperational ProcessesCross-Border BankingCorrespondent BankingClient ExperienceContinuous Improvement

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Investigate and resolve Nostro account breaks, including beneficiary claims, non-receipts, returns, and payment settlement discrepancies.
Generate and approve SWIFT messages to correct, repair, and re-effect payment settlements.
Partner with Front Office, Sales, Middle Office, and Operations teams to deliver timely and accurate payment resolutions.
Analyze exceptions, identify root causes, and recommend process improvements to reduce operational risk and enhance efficiency.
Manage personal and shared team mailboxes to ensure prompt response to inquiries and investigations.
Support continuous improvement initiatives that enhance workflows, controls, and client experience.
Handle additional operational and investigative responsibilities as business needs evolve.

Requirements

What you’ll need

High school diploma or equivalent
Five or more years of relevant work experience
Strong knowledge of international banking products, services, and operational processes.
Extensive experience with SWIFT payment messages, including MT103, MT202, MT199, MT299, and MT210.
Experience investigating cross-border or correspondent banking payment exceptions.
Strong understanding of SWIFT standards and global payment settlement practices.
Demonstrated success reducing operational losses and improving process efficiency.
Excellent analytical, organizational, critical thinking, and problem-solving skills.
Strong verbal and written communication skills with the ability to collaborate across multiple teams.
Ability to assess complex situations, anticipate outcomes, and exercise sound judgment.
Proficiency with Microsoft Office and other business applications.
Bachelor's degree or business, technical, trade, or international banking certification preferred.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law