Experience Designer – Employee UX Portal Designer

U.S. Bank

Employee Experience Designer at U.S. Bank focused on developing user-centered designs and experiences.

Posted 7/15/2026full-timeCharlotte • California, Minnesota, North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $98,175 - $115,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in UI/UX design, focusing on user-centered methodologies, data-driven optimization, and cross-functional collaboration to enhance employee and customer experiences. Proficient in leveraging design systems and agile practices to deliver accessible and compliant solutions across various platforms.

Highest-signal resume keywords

UI/UX DesignUser Experience StrategyServiceNow Platform ExpertiseData-Driven OptimizationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

HTML5CSS3JavaScriptWireframingPrototypingUsability TestingInformation ArchitectureContent StrategyAI-Enabled Experience DesignResponsive Design

Soft Skills

CollaborationCommunicationChange Management

Tools & Technologies

ServiceNowMicrosoft 365SharePointAgile PracticesDesign Systems

Industry Keywords

Human-Centered DesignDesign ThinkingOmni-Channel ExperienceComplianceUser-Centered Design

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Leverage human-centered design methods (design-thinking, service design, research/insights etc.) to plan, create, and present persuasive, engaging, and strategic ideas that influence product roadmaps and demonstrate a solution's potential for success.
Performs competitive analysis of direct/indirect competitors and monitors the marketplace for new trends to inform the research and design process.
Translate business, contractual, technical, and user needs into end-to-end customer, employee, and 3rd-party experiences that are accessible, inclusive, and compliant.
Designs omni-channel experiences that help customers meet their goals are empathetic and easy to use, improve customer satisfaction, and drive deeper product adoption.
Deliver experiences that have been validated through experimentation, testing, and optimization.
Conduct design within an agile environment and champion the integration of design across the entire release cycle (discover, deliver, and assess).
Conform with reusability standards by leveraging and/or expanding the Design System and established platform capabilities.
Manages across Enterprise users to define and deliver product performance goals (e.g., outcomes, customer experience, etc.).
Collaborate with design peers and key stakeholders (Marketing, Brand, CX, etc.) to ensure artifacts and deliverables accurately represent and align to the U.S. Bank brand, and create interconnectivity across customer, client, and employee touchpoints for all business segments.

Requirements

What you’ll need

6+ years of UI/UX (User experience design experience)
UX Strategy & Research: Conduct user interviews, surveys, and usability testing; develop personas and employee journey maps to optimize end-to-end workplace experiences
Enterprise Portal Design: Design and enhance employee self-service portals (ServiceNow, SharePoint) with scalable navigation, structured knowledge bases, and seamless workflows
Interaction & Information Architecture: Create intuitive flow designs, reduce friction in request submission, and structure complex enterprise content for discoverability
UI/Visual Design: Develop wireframes and interactive prototypes; maintain design systems and ensure responsive, accessible (WCAG-compliant) interfaces
Platform Expertise: Hands-on experience with ServiceNow (Employee Center, Service Portal, UI Builder) and Microsoft 365/SharePoint intranet ecosystems
Data-Driven Optimization: Leverage analytics, user behavior insights, and A/B testing to improve adoption, reduce support volume, and enhance user satisfaction
Content Strategy & UX Writing: Design clear microcopy, optimize knowledge articles, and improve internal search relevance for self-service success
Workflow & Automation Design: Align UX with ITSM/HRSD workflows; design AI-assisted and automated experiences (virtual agents, GenAI summaries) to streamline support
Cross-Functional Collaboration: Partner with IT, HR, and operations teams; translate business needs into user-centered designs; present solutions to leadership
Technology & Integration Awareness: Design for API-driven integrations, identity systems, and enterprise constraints while ensuring security and compliance
Change Management & Adoption: Drive portal adoption through onboarding, communication strategies, and continuous feedback loops
AI-Enabled Experience Design: Incorporate GenAI, chatbots, and intelligent recommendations into employee workflows to improve efficiency and engagement
Tools: ServiceNow platform; Scrum/Agile practices
Translate UX designs: (e.g., wireframes) into responsive, production-ready front-end code
Proficiency: HTML5, CSS3, and JavaScript, with strong understanding of responsive and adaptive design patterns

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law