Mortgage Loan Assistant

U.S. Bank

Providing administrative support to Mortgage Loan Originator at U.S. Bank.

Posted 7/15/2026full-timeRemote • Washington • 🇺🇸 United StatesJunior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities, effective communication skills, and proficiency in Microsoft Office applications while providing excellent customer service and managing multiple tasks efficiently.

Highest-signal resume keywords

Administrative SupportCustomer ServiceMicrosoft Office ProficiencyCommunication SkillsSales Support Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Administrative SupportDocument CollectionLoan Status InquiryTask ManagementSales Support

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingTime Management

Tools & Technologies

Microsoft Office ApplicationsMarketing Tools

Industry Keywords

Mortgage Loan OriginatorU.S. Bank Home Mortgage

About the role

Key responsibilities & impact

Performs a broad variety of administrative support functions for assigned Mortgage Loan Originator(s) up to the time of application submission into Mortgage Operations.
This support may include following up with borrowers for the collection of required documentation.
Responding to borrowers questions related to loan status.
May assist operations partners in relation to specific loan requests.
Utilizes supplied Marketing tools to assist in growing the assigned Mortgage Loan Originator’s (or Originators’) book of business.
Actively participates in all required corporate and business line training.
Responsible for providing excellent customer service that positively impacts the customer experience with U.S. Bank.
Establishes and maintains good working relationships with other departments within U.S. Bank Home Mortgage and U.S. Bank overall.

Requirements

What you’ll need

High school diploma or equivalent
Minimum one year of experience in administrative support activities
Good verbal and written communication skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
Previous sales support experience preferred

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law