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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in employee relations, performance management, and conflict resolution while ensuring compliance with company policies and employment legislation. Proven ability to coach leaders, manage cases end to end, and deliver high-quality decision-making.
Highest-signal resume keywords
Employee Relations ExpertisePerformance CoachingConflict ResolutionHR Operations ExperienceStrong Documentation Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Performance ManagementDisciplinary Action AdministrationCase ManagementRisk AssessmentEmployee Experience Consultation
Soft Skills
Excellent Customer ServiceProblem-Solving SkillsExcellent Listening SkillsOral Communication SkillsWritten Communication Skills
Tools & Technologies
Microsoft Office ProficiencyPC Proficiency
Industry Keywords
Human Resources ManagementIndustrial RelationsWorkplace ConcernsConfidential Information MaintenanceStakeholder Partnership
About the role
Key responsibilities & impact- Provide expert consultation to team leaders and team members on performance management, misconduct, workplace concerns, and employee experience matters
- Coach team leaders to build capability, drive accountability, and handle situations with consistency and confidence
- Research, assess, and resolve complex employee relations issues, offering clear, well-reasoned recommendations
- Ensure alignment with company policies, practices, and employment legislation while balancing risk and business outcomes
- Partner with key stakeholders to deliver consistent, compliant, and fair outcomes
- Own cases end to end with a focus on timely resolution, strong documentation, and high-quality decision-making
Requirements
What you’ll need- Typically has six or more years experience in employee relations or as an HR Generalist or associated HR position
- Associate or Bachelor’s degree in Business Administration, Human Resources Management, Industrial Relations, Psychology or related degree
- Experience in performance coaching, conflict resolution and administering disciplinary action
- Preferred previous experience working in HR Operations or HR Service Center
- Ability to work independently and to identify when to engage others
- Excellent customer service and problem-solving skills
- Excellent listening skills
- Excellent oral and written communication skills
- Strong attention to detail
- Proven ability to maintain confidential information
- PC and Microsoft Office proficiency
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
