Case Processor – Check Fraud

U.S. Bank

Case Processor managing check fraud investigations at U.S. Bank.

Posted 7/15/2026full-timeTempe • Arizona, Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing fraud claims investigations, ensuring compliance with regulatory guidelines, and delivering high-quality customer service. Proficient in data interpretation and document review within operations services.

Highest-signal resume keywords

Fraud Claims InvestigationRegulatory ComplianceCustomer ServiceData InterpretationDocument Review

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operations ServicesClaims ManagementCase File PreparationData AnalysisDocument Compilation

Soft Skills

Time ManagementVerbal CommunicationWritten CommunicationCustomer Interaction

Tools & Technologies

Tracking SpreadsheetSystem of Record

Industry Keywords

Fraud InvestigationRegulatory GuidelinesInternal PoliciesOperational Procedures

About the role

Key responsibilities & impact

Supports check fraud investigations within operations by managing incoming claims from intake through resolution.
Onboarding fraud claims into the system of record.
Reviewing and compiling supporting documentation.
Ensuring customer-submitted materials are accurate and complete.
Investigating claims using provided details and intake notes.
Applying policies and regulatory guidelines to prepare thorough and accurate case files for decisioning.
Daily work is assigned via a tracking spreadsheet and may include a mix of onboarding, document review, and investigative tasks, with new hires starting on foundational work and progressing to more complex investigations over time.

Requirements

What you’ll need

High school diploma or equivalent
Four years or more of operations services related work experience
Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements
Proven commitment to high quality customer service
Ability to work well with external and internal customers
Good time management skills to maximize production and execution of tasks in a fast-paced environment
Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide
Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions
Ability to identify, analyze and resolve exceptions through data interpretation
Strong PC skills
Good verbal and written communication skills

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law