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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing accommodation and leave cases under ADA, FMLA, and PWFA, while effectively collaborating with stakeholders to ensure compliance and enhance employee experience. Proficient in analyzing complex situations and providing sound recommendations based on legal and operational considerations.
Highest-signal resume keywords
ADA ComplianceFMLA AdministrationDisability ManagementEmployee RelationsCase Management Systems
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Accommodation AdministrationLeave AdministrationWorkplace AccessibilityLegal InterpretationProblem-Solving
Soft Skills
CommunicationCustomer ServiceEmpathyJudgment
Tools & Technologies
ServiceNow
Industry Keywords
Pregnant Workers Fairness ActHR OperationsHR Advisory ServicesStakeholder Consultation
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Manage end-to-end accommodation and leave cases involving the Americans with Disabilities Act (ADA), Pregnant Workers Fairness Act (PWFA), Family and Medical Leave Act (FMLA), leaves of absence, and workplace accessibility matters
- Manage and document the interactive process, evaluating medical information, restrictions, job requirements, and accommodation options to determine appropriate solutions
- Analyze complex and often ambiguous situations, applying sound judgment to develop practical, compliant, and business-aligned recommendations
- Partner with Employee Relations, Legal, Leave Administration, and other key stakeholders to assess legal, operational, and employee impacts while balancing risk, employee experience, and business needs
- Serve as a trusted advisor to leaders, HR partners, and stakeholders on accommodation strategies, leave administration, and accessibility-related matters
- Communicate sensitive decisions and complex information with clarity, professionalism, and empathy
Requirements
What you’ll need- Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience
- 3–5+ years of experience in employee relations, HR advisory services, disability management, accommodation administration, or related HR functions
- Experience in HR Operations, HR Advisory Services, or an HR Service Center environment
- Knowledge of workplace accommodations, disability management, leave administration, and accessibility solutions
- Experience working with case management systems such as ServiceNow
- Strong customer service, communication, and problem-solving capabilities
- Experience partnering with Legal, Employee Relations, or other risk-management functions on complex issues
- Experience interpreting and applying ADA, FMLA, PWFA, and related federal, state, and local laws
- Experience managing complex employee cases requiring independent judgment and stakeholder consultation
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
