CX Insights Consultant – Payments

U.S. Bank

CX Insights Consultant transforming customer feedback into insights for U.S. Bank.

Posted 7/9/2026full-timeMinneapolis • Illinois, Minnesota, North Carolina • 🇺🇸 United StatesSeniorLead💰 $105,400 - $124,000 per yearWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Analyze customer, operational, and Voice of Customer (VoC) data to identify trends, root causes, and opportunities.
Translate qualitative and quantitative findings into clear, actionable insights.
Identify customer pain points and quantify business impact.
Deliver recommendations that improve customer satisfaction, adoption, and operational efficiency.
Support customer journey analysis, research activities, and experience measurement efforts.
Develop reports, dashboards, presentations, and executive-ready materials.
Partner across Product, Operations, Analytics, and CX teams to drive customer-focused improvements.
Advocate for the customer perspective in decision-making and prioritization discussions.

Requirements

What you’ll need

Bachelor's degree, or equivalent work experience
Eight to ten years of experience in project management activities
8+ years of experience in customer experience, customer insights, analytics, or related fields
Experience with Voice of Customer (VoC) programs and platforms such as Qualtrics
Knowledge of CX metrics including NPS, CSAT, and CES
Strong analytical, problem-solving, and data interpretation skills
Ability to synthesize multiple data sources into meaningful insights and recommendations
Experience creating executive-ready presentations and business narratives
Proficiency with PowerPoint, Excel, Power BI, Tableau, or similar visualization tools
Experience within financial services, payments, or related industries preferred
Master's degree preferred.

Benefits

Comp & perks

Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisProject ManagementCustomer InsightsAnalytical SkillsProblem-SolvingData InterpretationCustomer Journey AnalysisResearch ActivitiesExperience MeasurementBusiness Impact Quantification

Soft Skills

CommunicationCollaborationAdvocacy