FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Tech Stack
Tools & technologiesTableau
About the role
Key responsibilities & impact- Lead end-to-end insights initiatives from discovery through recommendation and impact measurement.
- Analyze Voice of Customer (VoC), behavioral, operational, and market data to identify strategic opportunities and experience gaps.
- Translate complex findings into executive-level insights and recommendations.
- Quantify the business impact of customer experience challenges and improvement opportunities.
- Partner with Product, Design, Analytics, and Operations leaders to inform roadmap, prioritization, and investment decisions.
- Lead journey analysis, research synthesis, and cross-functional improvement initiatives.
- Drive customer-centered decision making through data, insights, and business storytelling.
- Mentor team members and contribute to CX insights best practices and capabilities.
- Participate in the identification, design, development, and implementation of assigned projects and initiatives.
- Interface with internal and external partners to ensure successful execution and delivery aligned to business objectives.
Requirements
What you’ll need- Master's degree, or equivalent work experience
- 10 or more years of experience in project management activities
- Two or more years of managerial experience
- 10+ years of experience in customer experience, customer insights, analytics, consulting, or related fields.
- Deep knowledge of customer experience methodologies, Voice of Customer (VoC), journey analytics, and research techniques.
- Experience with CX measurement programs and platforms, including Qualtrics, NPS, CSAT, and CES.
- Strong executive communication and storytelling skills with the ability to influence senior leaders.
- Proven ability to translate insights into product, customer experience, and operational improvements at scale.
- Advanced analytical, problem-solving, and strategic thinking capabilities.
- Strong business acumen within payments, financial services, or related industries.
- Experience leading complex initiatives in a matrixed organization.
- Proficiency with PowerPoint, Excel, Power BI, Tableau, or similar visualization tools.
- Demonstrated leadership, collaboration, and stakeholder management skills.
- Expert knowledge of assigned business line or functional area.
- Strong organizational and analytical skills.
- Advanced project management capabilities.
- Excellent verbal and written communication skills.
Benefits
Comp & perks- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Customer InsightsData AnalysisStrategic ThinkingProblem-SolvingBusiness Storytelling
Soft Skills
Executive CommunicationLeadershipCollaborationStakeholder ManagementOrganizational Skills